Complaining to Sky

gaffajames

Pokerlad wrote: »

If you both suffered the same problems its almost certainly an alignment issue rather then a hardware fault. Is it certain channels or all of them?

It is all channels. Would that affect my ability to record as well though? Could there be both alignment issues and a hardware fault?

Pokerlad

gaffajames wrote: »

It is all channels. Would that affect my ability to record as well though? Could there be both alignment issues and a hardware fault?

Yes it could. Recording is acheived by using one feed to record and one to view (the same of different channel). If the LNB is not aligned then both inputs will be affected meaning recording is not possible. Depending on what channels your trying to record, whether horizontal or vertical and what TP they are on (and even if on Astra or Eurobird sats) will all have an affect. Also will affect the EPG. All the signs point to dish alignment.

Do an old fashioned test. Go to a channel normally affected (but wortking at the moment) and record it, now go to settings and check signal strenght and quality. What are the readings?

djohn2002uk

Pokerlad wrote: »

I'm only going on what I read on the link about its illegal to "directly connect together" the electricity supply of two different properties which is effectively what you are doing through sharing the LNB. I wont pretend I know anything about the in's and outs, I just know the risk exists and its a no no. If you know anything about electricity supplies you are a few steps ahead of me.

Don't think you are correct there. All that goes up the co-ax to the LNB is 18volts, not 230, and as it's probably a quad LNB, the 18 volts from each box or TV don't come into contact with each other and if it did it would probably do very little damage at 18volts. The 400+ volts mentioned above don't come into it because it would need too many components to fail at the same time in different flats for that to happen.

Pokerlad

djohn2002uk wrote: »

Don't think you are correct there. All that goes up the co-ax to the LNB is 18volts, not 230, and as it's probably a quad LNB, the 18 volts from each box or TV don't come into contact with each other and if it did it would probably do very little damage at 18volts. The 400+ volts mentioned above don't come into it because it would need too many components to fail at the same time in different flats for that to happen.

Like I said i'm not an electrician and I just know that sharing a dish between properties carries a risk. If you think it isnt mayby post on the digital spy forum as they certainly believe it is and know much more then me.