Norton Antivirus terrible customer service ... please help

greenfroggy

I've had a nightmare day calling Norton.
Does anyone have a landline or freephone UK number for them please?
The numbers I have dialled are:
0800 3316014
0207 6165600
0205 6167000
All numbers get me to call centres in America and the operators are like robots!

Please help :mad:

closed

What's your gripe, and why couldn't the numbers you got through to deal with it?

avast is better than avg imo

greenfroggy

Having problems with viruses on my laptop despite having the full protection on!
The customer support team are asking me to pay more money to get a technician to sort out laptop when i have already paid £59.99 for the package!
:eek:

I want to make a massive complaint to Norton in the UK!

greenfroggy

Also how do i get AVAST please?

Donnie

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

closed

http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737&subj=dl&!!!!!button

greenfroggy

By the way is Filehippo.com any good for free anti virus software?

spud17

greenfroggy wrote: »

By the way is Filehippo.com any good for free anti virus software?

Yes, fine, never had/heard of any problems.

debitcardmayhem

greenfroggy wrote: »

By the way is Filehippo.com any good for free anti virus software?

It is a trusted download site by all who use this forum. Follow the instructions above on Malwarebytes, but before running the scan go to the update tab and update first , that will save you having to run it twice. Then run Hijack this and let the experts have a look. It may take time but it's free and is usually [STRIKE]very good[/STRIKE] as good you can get.

greenfroggy

Sorry for asking tons of questions, do I download all the packages, there are loads on the Avast website, which ones shall i download?

closed

Do the malwarebytes and hijackthis scan first, they can coexist with a resident antivirus

Whether you install avast depends on what you are going to do with norton, is it about to expire, if so run the norton removal tool, and then install avast. The link posted to avast was the free one.