MSE News: TalkTalk to hike call costs

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

"The telecoms giant has followed rival BT by announcing price hikes for millions of landline customers this October ..."

Read the full story:
TalkTalk to hike call costs

Heinz

Quelle surprise!!!!

annsmith1989

Maybe that is why Talk Talk are calling customers at the moment, offering them to upgrade their packages?

VT82

'It means a 60-minute call during the day to a UK landline will cost £3.94 instead of £3.57. Those who make an hour-long daytime call every working day will pay around £100 more a year in increased call and rental charges.'

What a daft way of putting it! So instead of the call time costing 893 quid it will cost 985 quid. As if anyone pays 225 pounds per quarter on their phone bill and doesn't think 'hmmm, maybe I should change my telephone package to one with free minutes???'

Inactive

No surprises there then.;)

TalkTalk

Hi Guys,

All Changes to TT Prices will be disclosed on the Price change website: http://broadband.talktalk.co.uk/pricechange

In addition to this all customers will receive a notification of the change alongside bills with the relevant notice period.

Regards

RoyBrock7898

annsmith1989 wrote: »

Maybe that is why Talk Talk are calling customers at the moment, offering them to upgrade their packages?

Quite.

I have a legacy package with calls to international numbers and UK landline free 24/7 and free broadband with a flat rate charge of £10. They tried to up the fee last time and I told them to forget it as I have a binding contract.

They rang again today and then had the cheek to try and get me to verify who I was. I pointed out that he called ME and had to authenticate HIM and not the other way around. For instance he asked me for my phone number and address; I counter challenged and told him to tell ME my phone number and address.:p

Eventually he gave up. I then emailed Charles Dunsford the CEO, no reply yet.

Rock_Bottom

TalkTalk_Company_Representative wrote: »

Hi Guys,

All Changes to TT Prices will be disclosed on the Price change website: http://broadband.talktalk.co.uk/pricechange

In addition to this all customers will receive a notification of the change alongside bills with the relevant notice period.

Regards

Scandalous, we are being fleeced. :eek:

frugalrob

So since I joined talktalk about 18 months ago it seems:

the line rental has been increased
the call charges have been hiked twice
the time my evening calls apply to has been moved from 6pm to 7pm (don't tell me allowing me to have calls between 6am and 7am equalises it)
I've lost free calls to 0845 numbers
I've lost free anytime local calls

I wonder why I'm thinking of changing. Almost as bad as BT and Sky.

myself321

does this apply to people that are in contract with talktalk

Inactive

RoyBrock7898 wrote: »

Eventually he gave up. I then emailed Charles Dunsford the CEO, no reply yet.

You will get no reply from Charles Dunsford, he isn't the CEO, try Charles Dunstone.;)