MSE News: TalkTalk to hike call costs

in Phones & TV
21 replies 3.7K views
This is the discussion thread for the following MSE News Story:

"The telecoms giant has followed rival BT by announcing price hikes for millions of landline customers this October ..."
Read the full story:
TalkTalk to hike call costs
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Replies

  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
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    Quelle surprise!!!!
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Maybe that is why Talk Talk are calling customers at the moment, offering them to upgrade their packages?
  • VT82VT82 Forumite
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    Tenth Anniversary 1,000 Posts Combo Breaker
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    'It means a 60-minute call during the day to a UK landline will cost £3.94 instead of £3.57. Those who make an hour-long daytime call every working day will pay around £100 more a year in increased call and rental charges.'

    What a daft way of putting it! So instead of the call time costing 893 quid it will cost 985 quid. As if anyone pays 225 pounds per quarter on their phone bill and doesn't think 'hmmm, maybe I should change my telephone package to one with free minutes???'
  • InactiveInactive Forumite
    14.5K Posts
    No surprises there then.;)
  • TalkTalkTalkTalk Forumite, Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
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    Hi Guys,

    All Changes to TT Prices will be disclosed on the Price change website: http://broadband.talktalk.co.uk/pricechange

    In addition to this all customers will receive a notification of the change alongside bills with the relevant notice period.

    Regards
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • Maybe that is why Talk Talk are calling customers at the moment, offering them to upgrade their packages?

    Quite.

    I have a legacy package with calls to international numbers and UK landline free 24/7 and free broadband with a flat rate charge of £10. They tried to up the fee last time and I told them to forget it as I have a binding contract.

    They rang again today and then had the cheek to try and get me to verify who I was. I pointed out that he called ME and had to authenticate HIM and not the other way around. For instance he asked me for my phone number and address; I counter challenged and told him to tell ME my phone number and address.:p

    Eventually he gave up. I then emailed Charles Dunsford the CEO, no reply yet.
  • Rock_BottomRock_Bottom Forumite
    5.3K Posts
    Hi Guys,

    All Changes to TT Prices will be disclosed on the Price change website: http://broadband.talktalk.co.uk/pricechange

    In addition to this all customers will receive a notification of the change alongside bills with the relevant notice period.

    Regards
    Scandalous, we are being fleeced. :eek:
  • So since I joined talktalk about 18 months ago it seems:

    the line rental has been increased
    the call charges have been hiked twice
    the time my evening calls apply to has been moved from 6pm to 7pm (don't tell me allowing me to have calls between 6am and 7am equalises it)
    I've lost free calls to 0845 numbers
    I've lost free anytime local calls

    I wonder why I'm thinking of changing. Almost as bad as BT and Sky.
  • myself321myself321 Forumite
    399 Posts
    Part of the Furniture 100 Posts Combo Breaker
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    does this apply to people that are in contract with talktalk
  • InactiveInactive Forumite
    14.5K Posts



    Eventually he gave up. I then emailed Charles Dunsford the CEO, no reply yet.

    You will get no reply from Charles Dunsford, he isn't the CEO, try Charles Dunstone.;)
This discussion has been closed.
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