£150 for a phonecall, can I complain?

Dolly-Rocket

I work for an airline and had to call one of their 0844 numbers to book a ticket for my friend. Due to their errors I had to make several phonecalls and spend an eternity on hold. The calls have now cost me £150 (ish).
HELP?
Do I have grounds for complaint?

Googlewhacker

aren't 0844 numbers local cost anyway?

Also use www.saynoto0870.co.uk in future!

You could ask for a good will gesture but apart from that you maybe stuck

dtaylor84

Even assuming you used a mobile costing £0.50/minute that's five hours! They must be a very good friend...

Dolly-Rocket

That's very true, but I was on hold up to 2 hrs at a time. Disgusting customer service.

Dolly-Rocket

Time was running out and we needed the tickets. When I got through (finally), they were as good as useless.

Torby

Dolly-Rocket wrote: »

That's very true, but I was on hold up to 2 hrs at a time. Disgusting customer service.

name and shame the airline...it may make you feel better

pcombo

Dolly-Rocket wrote: »

That's very true, but I was on hold up to 2 hrs at a time. Disgusting customer service.

Who on there right mind would stay on hold for 2 hours on a 0844 numbers, it is insane lol.

Dolly-Rocket

pcombo wrote: »

Who on there right mind would stay on hold for 2 hours on a 0844 numbers, it is insane lol.

When you need to get a woman and her 5 month old baby home from Oz, you don't have much choice!

Dolly-Rocket

Torby wrote: »

name and shame the airline...it may make you feel better

I would....but...........I work for them and was calling a staff only number as no-one else would help.

pcombo

Well couldn't you have said please call me back or ill call you back when you have the available information.

ShaneUK

I wouldn't name and shame at all on this occassion if I were you. If you are going to take this further, and try and get your money back it could lose you your job!

perhaps take it up initially with your HR deparmtment and see if they are willing to assist. Also, suggest (heavily suggest!) that they change this staff only number to a "normal" dial number (ie an 01/02 number).