Can't get broadband - HELP!!!!!!

lisa76

I've just moved into a property that was set up with AOL broadband. The previous occupier cancelled the contract on 25 August, but every broadband supplier that I am trying to join says that I am on contract.

I do not necessarily want to stay with AOL, but I can't seem to go with anyone else. AOL won't sign me up with broadband because they are saying that my line hasn't been cleared by BT.

Can anyone advise what I should do next as I desperatly need to get onto broadband for work as soon as possible.

Nex0

This post should help you.

http://forums.moneysavingexpert.com/showthread.html?t=259241

lisa76

Thanks Nex0 will give this number a try now - been on hold with BT(at premium rate) for 40 mins now and they can't give me any help, so i have to try wholesale or something - Offcom will be getting a complaint about this!

Nex0

Let us know how you can get on.

lisa76

well finally got onto bt wholesale today and they removed the tag straightaway - they gave me some waffle yesterday about having to get in touch with the previous owner of the property and her having to do it - what a cheek!

anyway signed up with aol again now (mainly because you get £35 cashback with topcashback) so we will see how it goes

thanks for your help

Nex0

Good news all round then.