Forgetful Router!

moneymabel

I have a Echolife router that keeps forgetting its wep code. The computer with the router attached to it is fine but when I go to use my laptop which is on the wireless network it says' no connectivity' when i go back to the computer, log into the router and enter the same wep code as already shown it is fine! Its like its forgetting that it has the code every so often?
Any suggestions or do I just need a replacement router? Thanks for any help

moneymabel

anyone? am very close to trying the 'hit it with a big hammer' approach!

Trinitrotoluene

Give us the exact make and model of the router and I may be able to help.

closed

Vista?

Does the router support WPA? If so, switch to that, and make sure the laptop is set to connect when in range.

GunJack

if this is one of those nasty echolife ones that talktalk were giving away until recently, it would seem to be a common problem - I've been out to three doing similar things (one of which was my mother-in-law's, t'was the end of the world to her )

try and use the highest level of encryption common to both devices (as closed mentions, at least WPA if you can) and re-enter into the router and make sure you save the settings. Delete your existing wireless connection from control panel>network connections, and create a fresh one on the lappy. Should then be good to go..

TalkTalk

Hi MoneyMabel,

Can you confirm if you are a TalkTalk Customer?

If so and you are experiencing these issues it may be that the router has developed a fault and needs replacing.

If you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) we can investigate into this and diagnose any issues you may have.

Regards

moneymabel

Thanks all-yes it is TalkTalk-i'll register now thankyou.

moneymabel

Except the forum wont let me register...I've contacted forum support but this can take up to 72 hours. I put an email enquiry in yesterday for the same issue so lets see what happens first :-/

danthemoneysavingman

Typical TalkTalk customer support for you! Suggest a move may assist you better in the long run.

moneymabel

TalkTalk_Company_Representative wrote: »

Hi MoneyMabel,

Can you confirm if you are a TalkTalk Customer?

If so and you are experiencing these issues it may be that the router has developed a fault and needs replacing.

If you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) we can investigate into this and diagnose any issues you may have.

Regards

Well tried to register and wouldnt accept my account number-got an email back to sort that out so continued registration...was supposed to be sent an email confirming registration but it hasn't turned up!

millwalll

You should not be using wep as it is shocking use WPA or above.