Netflights claim my booking was a mistake, what are my rights?

bones02

I recently booked a trip to Buenos Aires on netflights who were the cheapest (by about £70). Although I had a problem with processing my credit card at the final stage (which I put down to me being overseas at the moment, a problem I have encountered before) I received an electronic invoice which requested payment by 15 Aug. I sent an email asking how I should make payment and then also received an 'Electronic Ticket, Passenger Travel Document and Receipt' which I took in good faith to mean that my flights were assured and proceded to book a Spanish Language course in Buenos Aires. Responding to my earlier email Netflights have told me that this was a failed booking and no seats have been allocated to me!
So what are my rights? Having acted on there request on the invoice to make payment by 15th Aug I find that the 'Electronic Ticket' they have issued me is completely worthless, I dont have flights to get me to the course I have booked and similar alternative flights are now £400 more expensive! Should they have to honour there electronic ticket, provide other option at a similar cost or make up the difference in price? In hindsight I should have paid £70 extra and booked my tickets through expedia, though over a week later this isnt an option.
Your help is much appreciated.

Takecareofthepennies

Hi -

A couple of people have posted on here recently with similar Netflights problems. Search the forum to see how they got on.

Did Netflights take payment from your card?

bones02

To be fair to Netflights, after the initial mess around and fob off I sent a formal email of complaint and they have now honoured their original quote and even found me an outbound flight that is a couple of hours shorter.

Thanks for you help.