Amazon: Hidden problems with buying from Amazon Marketplace

Ben_Davis_3108

Be warned had a nightmare with products bought through Amazon. Bought a secondhand iphone, when it arived there was a box but no iphone. Tried to get seller to refund us no joy, went through Amazon A to Z guarantee - today they told us they think it was a shipping problem , they did not send it, therefore they will NOT give us our money back.I regularly use Amazon, however this is one of the few times I have bought through Amazon Marketplace and I can see no advantages compared to buying it off a random website that a person has just made. I am shocked that a company like Amazon are so poor when it comes to refunding your money, when we have recieved no iphone. What is more is that we have paid over £230 and have had to return the pakaging it came in so at the moment i have paid over £230 and don't even have the pakaging. I was shocked by this and wanted to warn off any potential buyers as Amazon Marketplace is not a safe place to buy from.Incase anyone wants to know the seller of the iphone, for future purchases it is p_b_net.Hope you have a more successful transation on your next purchase.

DarkConvict

If you cannot get a refund or the actual item, then you can still take it up with amazon but you only have 14 days - http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571

When do I use the "Order contained damaged/defective/incorrect items" reason while filing an A-to-z Guarantee claim?
If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and the seller should be willing to offer a refund or exchange per the terms of the seller's returns policy. If the seller does not accept the return of an item that is made in accordance with the seller's return policy, you may qualify for coverage under our A-to-z Guarantee. Please visit our Return Help pages for more information regarding returns.

Items are considered "damaged/defective or incorrect" in these circumstances:

Wrong version or edition: You received the item ordered, but it's a different version or edition than what was displayed on product page.
Item condition or details not as described: You received the item ordered, but it was a different condition (e.g., used or refurbished instead of new) or had an important detail that was not explained on product page.
Item was completely different from what was ordered: Seller mistakenly sent completely incorrect item. (e.g., Audio CD instead of DVD)
Missing parts or components: The item is missing parts or components. (e.g., Camera kit was supposed to include a tripod, but it was not received.)
Item defective during first use: When you tried to first use the product, it did not work (e.g., HDTV did not turn on).
Item defective after first use: The product did not work or was broken on second or subsequent use.
Damaged item: The item delivered was visibly damaged (e.g. Plastic storage you ordered had chipped pieces).
When submitting an A-to-z Guarantee claim with the reason "order contained damaged/defective/incorrect items," you will need to select one of the reasons above and provide comments explaining what happened.

Note: This does not extend to cases where you are simply disappointed with an item. We will ultimately determine material difference at our discretion.

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=3149571&#file

chuckley

same as fleabay, but i thought amazon did refunds regardless?! what reason did amazon give for no refund?