Contracted to Virgin Media after being given incorrect coverage information...

Spoonguard

Hello,

Ok, I'll explain;

Basically back in March we decided to get TV and internet, and favoured Virgin over Sky only because the house we were in at the time had already had cable services installed in the past. However, we knew we'd be moving house towards the end of July, which we now have, although as we rent we didn't have a postcode to check availability, we were still searching at that point. However we did know the potential areas we were likely to move to, and some we knew had cable available.

So, prior to deciding which service provider to go with we rang Virgin to ask if the areas we were unsure of were also covered, which they confirmed they all were (three in total).

However, having now moved and rung again to transfer our services to the new address, we've been told that cable services aren't available in the building we now live in. The area is covered, but not the development, only Sky is available.

Now when we rang originally, we weren't told 'most of that area, except certain buildings' just that it was definitely covered. We've been left with no choice to cancel our contract early, costing £130+, and then to sign with Sky if we want the services we originally had.

Is there anything I can do; having just moved money is extremely tight, and I feel these charges are outrageous considering we'd never have signed if Virgin had given us correct information.

Apologies for the length of that one, any ideas would be very appreciated.

Cheers.

Moneymaker

It's a hard lesson but now you know that you should do everything in writing.
Anyway, write to Virgin, explain the situation, and ask to be let off the contract without penalty. Best of luck!

Spoonguard

Thanks Mm, we'll give it a go. Funnily enough a friend of mine reckoned I should write to Mr. Branson personally, explaining that he though him 'a thoroughly decent short of bloke!' Maybe...

jb66

You can migrate to virgin national for broadband but it's pants.

grimlea

Spoonguard wrote: »

Thanks Mm, we'll give it a go. Funnily enough a friend of mine reckoned I should write to Mr. Branson personally, explaining that he though him 'a thoroughly decent short of bloke!' Maybe...

I don't know why you would write to Richard Branson. He doesn't own the company.