Problems with Utility Warehouse being mis-sold???

vikki.t

Hi I am fairly new to posting on here so please forgive me if I have put it in wrong place.

Around about April this year, I got a facebook message from an aquaintance asking if I'd like to save some money, I knew he worked for UW so said to him, if he could save me money on £33 a month for Broadband, calls and line rental then he could have the business. He emailed me back and I quote said "yes I can save you money off that, are u free next tue?". I have a copy of this email.
When he came to my house to sign me up again I asked him if it would be cheaper and he showed me all the leaflets explaining that Which had voted them best etc, sothought I would be getting a good deal. How wrong could I be.

When I switched over, I was about two weeks without an outgoing line, I contacted the agent on my mobile to which he said he would sort it, a week later it wasn't resolved so went back to him again and he said to ring the 08** whatever it was number, which as I only had mobile and not landline cost me money. They eventually sorted the problem after a couple of days and said they'd had a problem and had to reroute my line.

Got my first bill at £38 so though because it had crossed over might be a bit more expensive. Second bill £47, when I telephoned them to quiery they admitted they couldn't give me same service or match prices with my previous supplier and I had been misadvised, I cancelled there and then. Finally the last bill get this £75 for wait for it £5.06 worth of calls. When I rang up to question it they said they had charged me to leave them and charged me a month and a half up front due to changing back to my previous supplier. But it gets better, the customer services man was very rude and said to me "the agent should have said we can "Potentially" save you some money" and was repeating this over and over to which I replied I'm not interested in what he should have said he didn't and I have an email to prove it. I advised his that I think I had been mis-sold this product.

It doesn't end there though, on changing back to my other supplier, they were unable to connect me to their supplier due to my line being re-routed, it took them 3 weeks to get me internet access, we lost money due to my husband being unable to work from home like he normally does, he's also a DJ and he relies on downloaded his music of the net (legally) and was unable to so had very unhappy employer at the club. and not to mention the calls at 3 hrs at a time at 10p a minute to technical support!

All in all this has been the worst experience of my life it's been a nightmare from start to finish. I am refusing to pay the final bill as I seriously think I had been mis-sold this. What does everyone think? And sorry it's been longwinded!!!:(:(:(

JohalaReewi

A search of the forums will produce many posts about UW.

Start here...
https://forums.moneysavingexpert.com/discussion/2473547

Ypaymore

Vikki T.

UW have its own dedicated thread which is the only place MSE wants people to post about them.

SEE: https://forums.moneysavingexpert.com/discussion/2473547

Suggest you copy and paste their where your sure to get some advice.

vikki.t

Thank you I have done that now x

terytel

In reply to the UW threads. I WAS a distributor but resigned as I lost confidence in the claims UW glamorise! The claims about cheaper this and that are misleading as you HAVE to read the small print!!!! The distributors will not preach the small print, they leave it up to you and if you don't read it then it your fault!
UW is targeted at friends of distributors, people you trust! but I know that as with anything you are looking for gas,electricity, car insurance almost anything, if you look and check the competition on-line you will find better deals out there! Its all about whether you can be bothered to look!