£5 'admin fee' to collect!

mustrum_ridcully

fuzzybear01 wrote: »

http://cgi.ebay.co.uk/NEW-CAR-DOOR-TRIM-UPHOLSTERY-CLIP-REMOVAL-TOOL-REMOVER-/270615738081?cmd=ViewItem&pt=UK_Hand_Tools_Equipment&hash=item3f01f476e1#ht_2390wt_909


Anyone know where 'SORRY NO COLLECTIONS' is in the UK?

The info is there hidden away at the bottom of the page
<snip>
LEICESTER
Leicestershire
LE85ST
United Kingdom

This BIN business seller also has the gem:
"None faulty items can be returned as long as the item is unopened. The buyer must pay for the return postage and any refund will not include the outgoing postage charge and will be subject to a 15% handling/restocking charge or £5 whichever is the greatest."

harveybobbles

I've just messaged them askin if I'd have to pay the five quid if I bought several items and they said yes... What a great way to loose business lol

Crowqueen

Any fee a private seller charges "for their time" is unfortunately a wage and should be taxed as such.

Any charges or admin fees or wages that a business needs to pay its receptionist or warehouseperson would or should be factored into the start price of the item.

I wouldn't think it's wholly unjustifiable, but it's a bit of a murky area for purely private sellers to get into for tax reasons, particularly if they have a PAYE job which will take up their personal allowance.

Buggles

I e-mailed them to find out where the money went. This is the reply I got:

hello..thanks for your mail....these case's are in storage...if someone is wishing to collect...and we have to send someone to storage depo, time / fuel cost still do not cover the £5 admin charge...as wee need to clear them out..we are still trying our best to get bargains to our potential buyer's....you try buyin case's off these quality for £6 pound..MEGA BARGAIN....many thanks...

Makes you wonder if £5 of the £11.99 postage cost is for the above, too.

MyUserNamesTaken

Jordii wrote: »

If you look at it this way, the person may have to have a day off work for you to come and collect the item, therefore a days pay lost.
So in some ways that charge is justify-able.

If you look at the photos of his item, you can see it's a shop. Doesn't look like anyone has to wait in for collections when it's an actual shop.

Techno

mustrum_ridcully wrote: »

The info is there hidden away at the bottom of the page
<snip>
LEICESTER
Leicestershire
LE85ST
United Kingdom

This BIN business seller also has the gem:
"None faulty items can be returned as long as the item is unopened. The buyer must pay for the return postage and any refund will not include the outgoing postage charge and will be subject to a 15% handling/restocking charge or £5 whichever is the greatest."

What is stated above is quite OK I believe if you went into a shop, bought an item and then changed your mind. They only legally have to refund if the item is faulty. I wonder though do distance selling regs cover e-bay shops though because that states you have 7 days to change your mind?

clarkey3262

Techno wrote: »

What is stated above is quite OK I believe if you went into a shop, bought an item and then changed your mind. They only legally have to refund if the item is faulty. I wonder though do distance selling regs cover e-bay shops though because that states you have 7 days to change your mind?

They actually don't have to offer a refund in a shop, they can offer a replacement or repair which is entirely up to them.
What the seller quoted has said regarding the return postage is perfectly legal(except the part about not refunding the outgoing postage and restocking fees) also as long as it is stated clearly before the sale is made that the buyer has to pay return postage on non faulty items.

Chris

mustrum_ridcully

Techno wrote: »

What is stated above is quite OK I believe if you went into a shop, bought an item and then changed your mind. They only legally have to refund if the item is faulty. I wonder though do distance selling regs cover e-bay shops though because that states you have 7 days to change your mind?

Distance Selling Regulations do apply to ebay businesses (private sellers and physical shops is different matter) and this guy is a business seller.

fridayschild_2

Buggles wrote: »

I can't justify it at all! If they don't turn up/with the wrong money, then they don't get the item, just like if you posted it and they didn't pay the right amount.

You make an arrangement for them to come when you know you will be in. No need to take time off work.

I personally would prefer them to collect, saves me the hassle of getting it packaged up and standing for ages in the post office queue

I'm with you on this, Buggles, I would much prefer someone to collect as its a lot easier than me carting it over a steep hill to the post office.

As far as I am concerned, if I want to sell something then I make it convenient for the buyer, not me. Obviously I would try and make it mutually convenient but I'm not going to charge them for it.

fridayschild_2

chib wrote: »

I'd collect and play stupid when you go for it. It's a con IMO. Threaten them with a negative feedback, that'll make them drop the £5.

I assume you are kidding, Chib! Obviously you wouldn't be encouraging someone to do something against ebay rules, would you?