Am i able to sue Royal Mail?

fluffnutter

Why don't you just tell them what was in the parcel together with some sort of evidence that the usual cost is £300. I don't know what the item is, but say it was a set of nice headphones. You could just google sites that sell the headphones and send them the pages which state the price. If that's making too many assumptions about what type of item it is, and there are genuine reasons why you're not able to do that, why not let us know what was in the parcel and we can think of inventive ways to demonstrate its value. For example, it might be an item which has taken hours to make like a crocheted blanket or painting.

Actually, I'm getting obsessed. What's in the parcel, looking?! Tell us

cautiousjon

As others have said, you need to give some evidence of what you tried to send by Special Delivery. Clause 6.1 in Special Delivery Specific Terms & Conditions (found at royalmail . com / portal/rm/content1?mediaId=22700558&catId=400026) states "If any item you have posted under this agreement is lost or damaged while it is with us, and you provide satisfactory proof that you posted it and we received it, we will pay you compensation for the item and its contents ...", which is what it seems Royal Mail is asking for.

Optimist

lookingforsomeadvice wrote: »

In March this year, I sent an item via Special Delivery, I was told when sending the item that it would be covered for up to £500 should anything go wrong.

It never arrived at it's destination.

In the first week of April i put in a claim, I heard back from Royal Mail within 2 weeks and they asked me to provide proof of postage which i did.

I waited until mid June and hadn't heard anything so i wrote to them demanding that they reply to me and do something about the item they had lost and they wrote back and gave me a cheque for around £6 which was what i paid to send the item.

I know at one point they asked for proof of value but i don't see how i could provide that but i informed them that the value of the item was £300.

Last month i emailed the chairman of Royal Mail and, I didn't receive a reply back from him but i got an email from the postal review panel saying they would investigate the matter and that i will hear back from them within 30 days, There's only 5 days left, This matter has dragged on for 4 months now.

Surely them losing my parcel is negligence? I have already informed Royal Mail that should i not be compensated in full i will go to the press about it and report them to watchdog and numerous other organisations, I have already spoken to an MP about it and they have asked me to keep them updated on the matter.

But what i want to know is can i take them to the small claims court?

Thank you.

The answer to your question is no, as strangely there is no contractual relationship between the post office and the customer for mail other than registered mail.

Maz4501

yes.... you r right