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Santander Telephone Banking

MOPI
MOPI Posts: 199 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Budgeting & bank accounts
Hi I have recently moved my current account from Halifax to Santander however everytime I ring the telephone banking number I am prompted to enter my cards 16 digit number, which I do but it keeps saying its not recognised!!!!! I spoke to the Santander customer service rep when I got through about it and she said its been happening ever since the merge of the banks!!!

Is anyone else experiencing this?

Im tempted to make an official complaint.

Thanks

Comments

  • ffacoffipawb
    ffacoffipawb Posts: 3,593 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    MOPI wrote: »
    Hi I have recently moved my current account from Halifax to Santander however everytime I ring the telephone banking number I am prompted to enter my cards 16 digit number, which I do but it keeps saying its not recognised!!!!! I spoke to the Santander customer service rep when I got through about it and she said its been happening ever since the merge of the banks!!!

    Is anyone else experiencing this?

    Im tempted to make an official complaint.

    Thanks


    Santander = 1165705715.jpg
  • MOPI
    MOPI Posts: 199 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hahahaha.

    I like it.

    I knew I would be letting myself in for this sort of incompetence from Santander before I joined but the £100 was too much to resist!
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