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Refunding a cust. DHL made a total balls up !!!

dblue75 · 2010-07-30 18:33:42

I sent a package to the USA via DHL who guaranteed package would be there yest. It was time sensitive as the buyer was going away on holiday for a month as of today. Cut a long story short...package wasn't there on time and buyer wants refund(who can blame her) Anyway I will now have to wait until I receive the package…

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dblue75 Posts: 668 Forumite

2 August 2010 at 5:53PM

So am I !!!..... Tbh they have been really good since I complained to them and have kept in touch regularly.

I may have lost out on an Ebay sale..but its not as though it won't sell again. And I already have one happy customer from US who recevied their phone no probs at all. :T

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Refunding a cust. DHL made a total balls up !!!

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