Advice - VAT added AFTER ordering over phone

Kyle_PT

Equaliser123 wrote: »

Interesting point. However, I think the distinction here is that a) it was not a web sale; b) there was a clear quote given; and c) payment was taken.

Correct

These were purchased without even looking at the FitPro website, simply by being in email contact with a member of the Fitpro team.

When I was initially only going to purchase one of the products (the 10kg bar which as seen in the first post was quoted at £124.03), this is what I was informed:

Your freight charge to that address would come to £11.50, making your grand total £135.53.

"Grand Total" of £135.53 suggests no VAT to be added on. And like I said when I rung after deciding to purchase two for the total of £274.40 there was no mention of VAT being added. So I gave my card details to be charged £274.40 only to find out I've been charged £322.42.

No money has been taken as far as I can see yet, nor have I been informed the products have been dispatched. I emailed them not long after posting the OP but have oddly had no reply all day.

isplumm

Kyle_PT wrote: »

Correct

These were purchased without even looking at the FitPro website, simply by being in email contact with a member of the Fitpro team.

When I was initially only going to purchase one of the products (the 10kg bar which as seen in the first post was quoted at £124.03), this is what I was informed:



"Grand Total" of £135.53 suggests no VAT to be added on. And like I said when I rung after deciding to purchase two for the total of £274.40 there was no mention of VAT being added. So I gave my card details to be charged £274.40 only to find out I've been charged £322.42.

No money has been taken as far as I can see yet, nor have I been informed the products have been dispatched. I emailed them not long after posting the OP but have oddly had no reply all day.

Hi,

I assume that you are not a business?

If not, then reject under DSR - if they refuse - claim from cc or if debit card see
http://whatconsumer.co.uk/visa-debit-chargeback/

Mark

Equaliser123

isplumm wrote: »

Hi,

I assume that you are not a business?

If not, then reject under DSR - if they refuse - claim from cc or if debit card see
http://whatconsumer.co.uk/visa-debit-chargeback/

Mark

We've done this. OP wants the items for the price quoted.

adam.mt

Equaliser123 wrote: »

Interesting point. However, I think the distinction here is that a) it was not a web sale; b) there was a clear quote given; and c) payment was taken.

I'm assuming that the goods are now on their way?

a) okay, we'll consider as if a walk in shop
b) yes, but did they establish if consumer or business? Obviously not. Their fault. Maybe?
c) seems payment may not have been taken and goods haven't yet been sent out. Thus, is this not the same as a misprice in a shop? And if not, then why? (just trying to learn)

isplumm

Equaliser123 wrote: »

We've done this. OP wants the items for the price quoted.

Yes .... but if he is a business, then they would add the VAT on afterwards .... it may not have occurred to them that he was not a business, which is maybe why they never mentioned it to him.

If they are not going to give him the price quoted, then his options are - dsr, raise a dispute with bank or ???? assuming he is not a business, then I would suggest he rejects them

Mark

Equaliser123

isplumm wrote: »

Yes .... but if he is a business, then they would add the VAT on afterwards .... it may not have occurred to them that he was not a business, which is maybe why they never mentioned it to him.

If they are not going to give him the price quoted, then his options are - dsr, raise a dispute with bank or ???? assuming he is not a business, then I would suggest he rejects them

Mark

Or hold them to the contract at the originally agreed price.

isplumm

Equaliser123 wrote: »

Or hold them to the contract at the originally agreed price.

Indeed ... but if they don't want to pay the agreed amount, what is the OP to do??

Mark

fthl

Sue for the difference.

I agree with Eq. There was a contract for an agreed amount that is deemed to include VAT. There was offer, acceptance and consideration. This means that the OP could enforce the deal at that price. I don't think that the seller could plead mistake. It is important that the OP raises the issue quickly and clearly though, or he might be taken to have affirmed the deal or accepted it.

isplumm

fthl wrote: »

Sue for the difference.

I agree with Eq. There was a contract for an agreed amount that is deemed to include VAT. There was offer, acceptance and consideration. This means that the OP could enforce the deal at that price. I don't think that the seller could plead mistake. It is important that the OP raises the issue quickly and clearly though, or he might be taken to have affirmed the deal or accepted it.

I agree with what you are saying - I am just saying is it worth doing this for the sake of £48? I understand that the OP would be able to get costs back - but he will need to write LBA, county court stuff, etc .... is it really worth his time & effort .... most likely easier to just take the money & go elsewhere?

Mark

Equaliser123

isplumm wrote: »

I agree with what you are saying - I am just saying is it worth doing this for the sake of £48? I understand that the OP would be able to get costs back - but he will need to write LBA, county court stuff, etc .... is it really worth his time & effort .... most likely easier to just take the money & go elsewhere?

Mark

Understand your point but equally would it be worth them defending for the sake of £48?