Ppi insurance citi financial

hillsarealive

Hi has anyone had dealings with citi financial,took a loan out approx 4 years with citi who had an office in york ,paid loan off,sent a letter to get information re loan not sure if i took ppi insurance,template was from money saving expert just to get a letter back quoting consumer credit act 1974 section 77 which sounds like that as the loan is paid off i am not able to get any more information,i also sent a cheque for £1.00 why did they ask me to send a chq if they cant send me the informationi want
??? any one else dealing with citi surely people are claiming miss sold ppi if the loans are paid off

any news from any one else

di3004

hillsarealive wrote: »

Hi has anyone had dealings with citi financial,took a loan out approx 4 years with citi who had an office in york ,paid loan off,sent a letter to get information re loan not sure if i took ppi insurance,template was from money saving expert just to get a letter back quoting consumer credit act 1974 section 77 which sounds like that as the loan is paid off i am not able to get any more information,i also sent a cheque for £1.00 why did they ask me to send a chq if they cant send me the informationi want
??? any one else dealing with citi surely people are claiming miss sold ppi if the loans are paid off

any news from any one else

Hi there

Normally for a £1 cheque or postal order this covers for the copy of the agreement of the loan. They have 12 days to supply this agreemeent which should enclose details of any ppi if also taken.

If you requested a Subject access request (SAR), they have 40 calendar days to comply and send all they hold on your account, with a payment of £10 cheque or postal order.
There is a SAR template for this request on this link here:
https://forums.moneysavingexpert.com/discussion/1475553

As in my first paragraph, you have already requested for this, so they should at least let you know if your do not have details of this if they cannot provide them to you.

But if you do require further information a SAR would be useful and this is optional.

To make a reclaim, you complete a FOS questionnaire, these were recently issued by the financial ombudsman service (FOS) to use instead of reclaiming template letters, you complete, save a copy for yourself, and send to whoever sold and set up the policy.
They have 8 weeks in full to respond.
The FOS questionnaire is found on link below, further down the page as stage one.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

There are a few to what I am aware of who have dealings with these, hopefully they will post up of their own experience soon, good luck.;)

woodymeg

Hi yes I claimed for 4 lots of ppis from citi in Nov 09, I ahd all paper work, To be fair they were the quickest and easiest firm I have dealt with all done and paid out from start of claim to issuing chqs, took about 4 weeks. Good luck if you need any more advise pls ask ask kept everything.:D

Kyresa

woodymeg wrote: »

Hi yes I claimed for 4 lots of ppis from citi in Nov 09, I ahd all paper work, To be fair they were the quickest and easiest firm I have dealt with all done and paid out from start of claim to issuing chqs, took about 4 weeks. Good luck if you need any more advise pls ask ask kept everything.:D

How long from accepting their offer did it take for you to get your cheque?

I sent my form back accepting on 23 July and nothing back from them yet, even though the letter said 14 days!

woodymeg

Kyresa wrote: »

How long from accepting their offer did it take for you to get your cheque?

I sent my form back accepting on 23 July and nothing back from them yet, even though the letter said 14 days!

I didnt have to accept anything as they sent the cheques out straight away, i checked the workings out which i had paper work for, one of them was wrong so rung them up and they sent another cheque to me, all in all very quick and easy process.

Kyresa

woodymeg wrote: »

I didnt have to accept anything as they sent the cheques out straight away, i checked the workings out which i had paper work for, one of them was wrong so rung them up and they sent another cheque to me, all in all very quick and easy process.

Panic over, cheque arrived

Thanks for your answer

di3004

Kyresa wrote: »

Panic over, cheque arrived

Thanks for your answer

Absolutely fantastic :j:T, Congratulations!:beer:X

woodymeg

Great stuff :j

mach6897

Could I ask someone what address they have posted their PPI claim to?
I have had no response and its been at least 3 weeks since I posted the claim.

Many Thanks

di3004

mach6897 wrote: »

Could I ask someone what address they have posted their PPI claim to?
I have had no response and its been at least 3 weeks since I posted the claim.

Many Thanks

Hi there

Who is the complaint to?

It should be the ones who set up and sold you the policy?;)
So if you let us know we shall try to find these details for you.

Cheers X

mach6897

Sorry!! Citifinancial!!