Lost Recipt

janibrown

I bought a rug from B&Q at the weekend (Sat) did not open it until sunday evening and it has a fault on it an 1 inch tear took it back on Monday but as I had paid cash and lost recipt they said they would do nothing not even replace like for like or even offer vouchers the rug cost 30 pound and just looks a mess is there anything I can do or am I stuck with it :mad:
Cant believe I lost the recipt as we have spent a bomb in B&Q over the last two weeks on decorating my sons room any help please
Many Thanks
Jani

Sandoval

Who did you speak to? A cashier?

cyberbob

In law you don't legally need a receipt you just need to prove it was purchased there. So if you can show that that's the only place they are sold locally and maybe show you have been there recently. Try to speak to a manager not just the ones on the till

janibrown

Spoke to the people on returns they said because it was nor a B&Q product they would not do anything about it

bella*donna

How about a bank or cc statement showing you purchased there? Would they accept that as proof of purchase?

bella*donna

sorry, just re-read you paid cash.

did you speak to a manager? Thats pretty poor service.

janibrown

Have not spoke to manager Husband says we will have to put up with it not very happy at all never had any problems with them before !!!

Sandoval

janibrown wrote: »

Have not spoke to manager Husband says we will have to put up with it not very happy at all never had any problems with them before !!!

He sounds like a bit of quitter...

janibrown

lol not all the time

Sandoval

Go back and ask to speak to the store manager. Tell him you bought the item and that is is obviously not up to standard and ask him how he intends to rectify the situation and put the ball in his court.

If he doesn't want to do anything ask him to give you the number of the company's customer services department and see if that makes a difference.

unholyangel

Proof of purchase?

Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be misled into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.
If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt. However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time.

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Unfortunately doesnt sound like a lot you can do if you've paid cash:(