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Home Delivery Network: Who else has been let down?

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  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    I pre-ordered an Xbox (the new sexy one) from Play.com.

    Disptahced Play.com on 13th July. Been tracking it..... HDL states that its been at their deposit since 15th July....... I have to wait until the 4th before I can say to play it hasn't been delivered. Will be asking for a full refund.
  • Forris
    Forris Posts: 366 Forumite
    edited 2 August 2010 at 9:00PM
    isplumm wrote: »
    This is what I do not understand - why are you calling HDN? If they haven't left a card, then your contract is with Amazon - so you should have rung Amazon - let them deal with it.

    Mark

    Seconded! Your singing my tune! ALWAYS contact the retailer, NOT the courier.

    As I have said in another post, HDNL will be transferring their Amazon traffic over to the DHL side of the business. This is being done mainly to take advantage of DHL's home-based couriers who can deliver their parcels upto 9pm and for less money than conventional couriers, and with a higher success rate.
  • we have stuff delivered with them and only ever had 1 problem, a new playstation 3 went "missing"
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