Baby chair fell off wall in Tesco and no first aider in store

brewer35

Sorry you mis-understood me my child was on the seat and it fell off the wall?

keithdc

brewer35 wrote: »

Hi I was wondering if anyone could give me help. My daughter was on a chair in Tesco Changing rooms when the chair fell off the wall my daughter has a couple of bruises on her but was shock up and crying at the time. But:mad: there was no First aider to treat my daughter in Store. The store is a 24 hour store so it’s quite big. I phoned customer services for a copy of an injured person's report that was filled in at the time but I haven’t received an apology letter or compensation. Can you let me know what the best way forward it please?

Perhaps this will encourage you to do a First Aid course yourself- then you wouldn't need Tesco!

I think there are probably two issues here:
- why did the chair fall off the wall?
- Lack of first aiders.
If you want to argue with Tesco, then the first line is probably more like to gain success.

bap98189

Why the hostile reaction to the OP?

I agree compensation is unlikely, and frankly uncalled for, but seriously, an apology, or at least an acknowledgement of the incident from Tesco is definitely in order. OP, I would write a letter detailing exactly what happened, what the response from the staff was, and exactly when and who you have contacted at Tesco since then. Keep it simple and detail only the facts. Then send it to the Chief Exec of Tesco, whose name and address will be on their website.

vyle

I'm confused.

There was a chair on the wall in the baby changing area?

Did the wall fall down or something?

I don't think Tesco really owes you anything, if you knowingly put a child on a chair that was balancing on a wall. I'd take the chair down (who knows who put it there).

As others have said, though, you'll be unlikely to get an apology as that would be an admission of liability. I know people who have been trained in supermarkets to be very careful about what they say if there's an incident in case it's construed as some form of admission (and thus inviting a compensation claim).

Also, a first aider would be unlikely to touch a child for many reasons, not least possible child molestation charges.

But it's people who demand compensation who have created this sorry state of affairs in the first place.

Judas

brewer35 wrote: »

Sorry you mis-understood me my child was on the seat and it fell off the wall?

How does a seat fall off a wall exactly? Child swinging perharps

shadowknightz

vyle wrote:

I'm confused.

There was a chair on the wall in the baby changing area?

Did the wall fall down or something?

Indeed - while I've never been to a baby-changing area in a shop, this is the first I've heard of a chair being stuck to a wall in there, it sounds quite dangerous.

Anyway, I've advised the OP via PM to see a doctor about getting a medical report done on her child should she want to take this any further.

shadowknightz

Judas wrote: »

How does a seat fall off a wall exactly? Child swinging perharps

I think the baby's weight was too much for the chair which wasn't secured strongly enough and then fell off the wall.

Money_maker

I don't think you are due compensation but providing your tale is correct then you are due an apology and full investigation as to why this type of item was not secured correctly and that steps have been taken to correct it.

I have no personal experience of these seats - there must have been a maximum weight marked on it if it was attached to a wall. How old is your child - is she within the weight range? This is the crucial question.

Have you been back to store to check what measures they have taken?

If your child was the correct weight then I suggest you get on to H&S to report this.
Compensation is not necessary but you need to ensure it doesn't happen to another child.

mrbrightside842

You can get chairs with harnesses on them, actually attached (screwed on) to the walls, to sit the child in. I'm imagining that this is what the OP is on about. They're usually secure and sturdy, otherwise there's no point harnessing a child in. If the chair hasn't been checked our repaired, then the screws probably could come lose. The chair is provided as a safety feature, it's not as if it's a 4 legged chair balanced on a wall that a child can swing about in and knock over. If it's what I think it is, it should not come from the wall.

mrbrightside842

like this. There's a harness too, but it looks like this child is sat on the harness in the photo. In our local, these chairs are quite high up, above waist height. So if it came off the wall, it's quite a drop for a little one.