Mobile Broadband Charges after Contract ends.

pennhill-queen

Hi, I joined this forum today looking for advice please.

I have recently finished an 18 month contract with 3 for mobile broadband. I wrote a letter to them in June this year, telling them I was cancelling my contract which was due to expire that month. I cancelled all direct debits for payments to the from July onwards. I received no letter of acknowledgement and continued to receive bills for July and now August 2010. Every time I try to call them I do get through, but am transferred to the cancellations department, where there is always a queue (convenient on a premium rate number). I finally spoke to someone there today after 24 minutes of waiting, and after a heated argument about my terms and conditions, and her stating they had not received my letter. I was told that I should have sent recorded delivery and that they would have sent an acknowledgement. The lady obviously did not like conflict and put the phone down on me. Now I dont know where I stand.
Please help?

Tony5101

unfortunately - you will have to speak to them....

Try this number...0800 3586796 - option 3 should get you through to mobile broadband support. If they can't help, they should transfer you, but at least it's a free landline call.

Tony

Guys_Dad

1. Can you categorically prove to an independent person or court that you did cancel the contract when you say you did? Have you any evidence or proof to hand? (I am not doubting your word and, given that it is 3, believe you).

If not, then what you must do is write a letter, sent recorded/special signed for delivery cancelling your contract as of the date of the letter. Keep a copy.

Include in the letter the fact that you did write and cancel on dd/mm/yyy.

What will happen next unless this is sorted is (a) they will continue to chase you for payment (b) mark your credit rating and (c) eventually hand it over to debt collectors.

Now you must decide whether it is worth sending in your letter of cancellation a cheque for the disputed amount saying that you are paying that sum without prejudice but expect it to be repaid when they accept that you did, in fact, cancel. There will also be a further "charge" to cover the 30 days notice, if applicable, that you will receive.

You also need to consider if you have used the service since your original letter of cancellation. If you have, then that will weaken your case considerably.

I hate letting big business win unfairly, but you need to balance the value of your credit score against paying for a service you cancelled, bearing in mind that many letters do go missing in the post.

pennhill-queen

Hi Thank you for your advice. I will contact 3 on the landline number provided and take it from there. You're right, my credit rating is important, so I will have to consider carefully.