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easyJet
Kathleen1950
Posts: 1 Newbie
I booked flights and car hire then discovered I didn't need the car, but could not cancel online.
Sent e-mail and response received:
Thank you for contacting us.
I apologise for the delay in answer to your enquiry, can I kindly ask you to call our customer services department who will be able to assist you further with the cancellation of the car hire reservation that you have with us.I apologise for any inconvenience caused.
In the UK, 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).
If you are calling from abroad, please telephone the relevant number below:
In Spain, 807 260026 (calls cost €0.87 per minute; calls from mobiles and other networks may cost more)
In Switzerland, 0900 000 195 (calls cost CHF1.50 per minute; calls from mobiles and other networks may cost more)
In the Netherlands, 0900 265 8022 (calls cost €0.80 per minute; calls from mobiles and other networks may cost more)
In Greece, 08252008980 (calls only from landline)
In Germany, 0900 11 00 161 (calls cost €1.03 per minute; calls from mobiles and other networks may cost more)
In Italy, 899678990 (calls cost €0.96 per minute; calls from mobiles and other networks may cost more)
In Austria, 0900 370120 (calls cost € 1.08 per minute; calls from mobiles and other networks may cost more)
In Poland, 0703 203 025 (calls cost 1,28 PLN per minute; calls from mobiles and other networks may cost more)
In France 0899 65 00 11 (calls cost €1.34 per call and €0.34 per minute; calls from mobiles and other networks may cost more)
If the country you are calling from is not included in the list please call +44 870 6 000 000 (calls made to this number will be charged at the prevailing overseas call rate).
Furthermore, our contact centre is open for business daily from 06:00 to 22:00 hours (GMT).
I realise that you have had a negative experience on this occasion and I hope that this will not deter you from using our services again in the future. Once again, I do apologise for the inconvenience caused.
Yours sincerely,
Martin Mercer
Customer Service Representative
One phone call and problem resolved - the number for Europcar, if you need it, is 01923 811 340 option 4
Sent e-mail and response received:
Thank you for contacting us.
I apologise for the delay in answer to your enquiry, can I kindly ask you to call our customer services department who will be able to assist you further with the cancellation of the car hire reservation that you have with us.I apologise for any inconvenience caused.
In the UK, 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).
If you are calling from abroad, please telephone the relevant number below:
In Spain, 807 260026 (calls cost €0.87 per minute; calls from mobiles and other networks may cost more)
In Switzerland, 0900 000 195 (calls cost CHF1.50 per minute; calls from mobiles and other networks may cost more)
In the Netherlands, 0900 265 8022 (calls cost €0.80 per minute; calls from mobiles and other networks may cost more)
In Greece, 08252008980 (calls only from landline)
In Germany, 0900 11 00 161 (calls cost €1.03 per minute; calls from mobiles and other networks may cost more)
In Italy, 899678990 (calls cost €0.96 per minute; calls from mobiles and other networks may cost more)
In Austria, 0900 370120 (calls cost € 1.08 per minute; calls from mobiles and other networks may cost more)
In Poland, 0703 203 025 (calls cost 1,28 PLN per minute; calls from mobiles and other networks may cost more)
In France 0899 65 00 11 (calls cost €1.34 per call and €0.34 per minute; calls from mobiles and other networks may cost more)
If the country you are calling from is not included in the list please call +44 870 6 000 000 (calls made to this number will be charged at the prevailing overseas call rate).
Furthermore, our contact centre is open for business daily from 06:00 to 22:00 hours (GMT).
I realise that you have had a negative experience on this occasion and I hope that this will not deter you from using our services again in the future. Once again, I do apologise for the inconvenience caused.
Yours sincerely,
Martin Mercer
Customer Service Representative
One phone call and problem resolved - the number for Europcar, if you need it, is 01923 811 340 option 4
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