Mattress advice please?

oneillms

its all down to your own comfort! i sold beds at one point. And for £450 you will get a great mattress. honestly everybody to there own. I have a half memory foam and half spring i love it. so it was impossible to sell a bed over the phone i had to tell customer to come in and try. so i would shop around and when you pick one which is right then its time to call other shops for best price. Hope this helps

Tim_Deegan

oneillms wrote: »

its all down to your own comfort! i sold beds at one point. And for £450 you will get a great mattress. honestly everybody to there own. I have a half memory foam and half spring i love it. so it was impossible to sell a bed over the phone i had to tell customer to come in and try. so i would shop around and when you pick one which is right then its time to call other shops for best price. Hope this helps

Actually it is very easy to sell mattresses over the phone, as long as you know the questions to ask, and the honest advice to give.

JasonP

Hi
I purchased a new mattress from Mattressworld.co.uk which was a Perfect Night Dream 800 Pocket Spring mattress, they sent me a Joseph Furniture 800 Dream Pocket Mattress. I opened it already, having realised this later. I contacted Mattressworld and they said that they spoke to the supplier and this was the same mattress and that because of copyright they couldnt have it under that name on the website?!?! Can someone please explain this to me??
Plus because I have opened this mattress they have refused to give me any sort of refund or exchange for the mattress. So no wwe are stuck with this mattress. I checked on some websites and it seems to have the same specs as the one I ordered... but why did they send me a Joseph Furniture mattress when thats a different brand in itself????

Tim_Deegan

JasonP wrote: »

Hi
I purchased a new mattress from Mattressworld.co.uk which was a Perfect Night Dream 800 Pocket Spring mattress, they sent me a Joseph Furniture 800 Dream Pocket Mattress. I opened it already, having realised this later. I contacted Mattressworld and they said that they spoke to the supplier and this was the same mattress and that because of copyright they couldnt have it under that name on the website?!?! Can someone please explain this to me??
Plus because I have opened this mattress they have refused to give me any sort of refund or exchange for the mattress. So no wwe are stuck with this mattress. I checked on some websites and it seems to have the same specs as the one I ordered... but why did they send me a Joseph Furniture mattress when thats a different brand in itself????

Both mattresses look the same, and appear to be the same spec. However without a detailed spec sheet it would be impossible to tell.

The only bed manufacturers that I can find with a similar name is this one. But they were disolved in 2008:

PERFECT NITE BED COMPANY LTD
C/O BWC BUSINESS SOLUTIONS
8 PARK PLACE
LEEDS
LS1 2RU
Company No. 05197782


Status: Dissolved 10/08/2008
Date of Incorporation: 05/08/2004PERFECT NITE BED COMPANY LTD
C/O BWC BUSINESS SOLUTIONS
8 PARK PLACE
LEEDS
LS1 2RU
Company No. 05197782

http://wck2.companieshouse.gov.uk/2a5f0e19ffc2644016d33d43ff4da315/compdetails


They were actually talking complete rubbish about the copyright thing. Otherwise no other web site would list the Joseph mattress, but they do.

If you are concerned, then you can return it as 'item not as described', unless this is covered in their terms and conditions.

JasonP

This is what it says on the terms and conditions


Returns policy
Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap.

Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: first instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.

Unwanted goods / wrongly ordered:
MattressesWorld will deduct from any refund the cost of recovering goods from customers. This is typically £40 per item and is the direct cost to MattressesWorld of recovering the item.

For reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty.



Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from MattressesWorld. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.

You think i can still claim?

oneillms

Sorry but totaly disagree selling a mattress over the phone. how are you suppose to know what people are like i.e back problems. every body to there own i think!

selina2010

Hi
I am considering on getting a mattress topper can anyone recommend one or let me know if they work? The current mattress we have is giving me slight back pain, its fairly new, cant return or exchange it so trying to make it bearable somehow! Its pocket springs ( medium) but feel like we need a more firmer one... help!

Tim_Deegan

JasonP wrote: »

This is what it says on the terms and conditions


Returns policy
Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap.

Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: first instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.

Unwanted goods / wrongly ordered:
MattressesWorld will deduct from any refund the cost of recovering goods from customers. This is typically £40 per item and is the direct cost to MattressesWorld of recovering the item.

For reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty.



Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from MattressesWorld. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.

You think i can still claim?

Yes because the item was not as described.

aloise

mosaicwendy wrote: »

Hello all...

We want to buy a new mattress for our king size, wooden bed and would really appreciate some advice.

We want to spend no more than about £450.00.

Got one from M&S a few weeks ago. Its Memory foam and springs. Have no trouble with it being hot,and i am quite a warm person, (ask my dh.lol ) don't feel the cold much. I paid over £400 for it but it is now on sale for £300 for a king size. :mad:. I love it.

Tim_Deegan

aloise wrote: »

mosaicwendy wrote: »

Hello all...

We want to buy a new mattress for our king size, wooden bed and would really appreciate some advice.

We want to spend no more than about £450.00.

Got one from M&S a few weeks ago. Its Memory foam and springs. Have no trouble with it being hot,and i am quite a warm person, (ask my dh.lol ) don't feel the cold much. I paid over £400 for it but it is now on sale for £300 for a king size. :mad:. I love it.

You can get far better quality and spec for your money if you avoid the big stores and big brands.