Virgin Media TV cancel before install.

JonB1081

Hi there, having signed up for Virgin Media Cable (pending whether i can get the cable into my flat) I have read on the contract that it says:-

Your right to cancel: Once you have signed this Agreemenr, you have a short time in which you can cancel it. Exact details of how to cancel will be sent to you by us.

Now i was just wondering as i like to keep my options open. How long is this short period? And why don't they explicitly mention it on the contract?

Thanks

Jon B

xSamx_2

Hi, you would have 14 days to think about it after the installation.

sassy_one

You have 14 days from the date of install to make a formal request to cancel the contract, this period is called a 'Cooling off period' after such a time, to end the 12 months contract you would need to give 30 days notice and pay the remainder of the contract term.

BarGin

I joined VM last May and never signed the agreement although I assume I accepted it by taking the services. The following is an extract from the terms in my welcome pack.

"In addition to your statutory rights we offer a 28 day money back guarantee. The 28 day money back guarantee is available to new customers and existing customers taking a new service. Please call us on 0845 454 1111 within 28 days of service activation to cancel and we'll refund the 1st month's rental/package charge and any installation charge. You will only be charged for transactions (e.g. calls, text, purchases, service upgrades) not included in your package. Your statutory rights are not affected."