NatWest - does this sound possible ?

Somerset

zppp wrote: »

I have seen a similar case, where a hotel did this in the USA some time ago. You need to ask Natwest for the authorisation code, and give that to the retailer. Because it hasn't 'dropped off' automatically, the reatiler must inform their merchant that the transaction can be cancelled. They will hand the authorisation code to the merchant, and this will manually cancel the transaction.

Complianing to the bank will be fruitless, as they cannot cancel this transaction. From the bank's side they have no control over the transaction, due to the fact that the bank cannot veriy whether the cancellation would be valid.

zppp, good advice but I think hopeless in this case. I can get no information out of NatWest at all. To be fair, I didn't ask them for the authorisation code but then they haven't volunteered one. All they initially told me on 16/07 was that the first transaction was approved and the second declined. The merchant denies there was a second application. NatWest say if the 'ghost' second one was declined it shouldn't be in the system. Each department says it shouldn't be there. Because it shouldn't be there and is invisible on each of their screens, they have no information to give me.:(

I'm hoping Tuesday it will have vanished otherwise it's the letter route.