Another avoid! mobileunlocked.co.uk

lilac_dawn

I requested a code for a Vodafone PAYG phone. The code they sent was impossible to enter - the phone would not even accept the number of digits in their 'code'. Apparently, their codes work with every other phone of the same model as mine - but not mine. It is then my fault. Therefore, I have to video myself in close up entering their 'code', in order to request a refund. If my video does not meet their standards (required timings, in focus, close up etc) they will not even consider a refund. Sounds quite a task for someone to do by themselves. So £12 spent, no code, bad customer service, no refund - avoid!

Rupertbear_2

I am fed up with vodafone everytime I topup I cannot use txts cant get through to customer care, where is customer care, I mean a person that is! Spent ages trying to talk to someone. Cant send important txts today had to go and borrow my sons phone! This happens every time I top up with freedom pack i cant use all my txts maybe 20 or so. Its so frustrating I know I have to get a better service......

Vodafone

Hi there

lilac_dawn - I hope you managed to get your money back.

If you still need your phone to be unlocked you can see how to do this through ourselves here. If you've had the phone for more than 12 months on Pay As You Go this is free of charge.

Rupertbear - This isn't good to read. You should definitely be receiving all of your texts from your Freedom Pack. If this is still affecting you get in touch with me here with WRT135 in the subject line (so it comes straight to my team) and I'll get to the bottom of this for you. Make sure when you send it you include your username and a link to this thread.

All the best

Kirsty
Web Relations Team
Vodafone UK