E.on Bill That Isn't Mine - Was Sorted But Still Ongoing!

westv

I had a call out of the blue from a company called Frederickson Int
After several phone calls it got to the point that E.on confirmed I don't owe the bill (it's not even related to my use anyway)- also confirmed by email. They said I can ignore Frederickson Int if they continue to chase as it will take time for them to be updated by E.on. I did try to send FI a copy of the email but all I got back was an automated message asking me to send it via the website. When I did that all I got was an error page.
As per E.on's answer I'm now going to ignore any further letters or calls from FI. Would I be correct in doing that?

westv

Seeing as nobody knows I'll ask elsewhere.

dogshome

Hi westv - From your post I gather that FI are a Debt Collect Agency
File away safely all your Eon traffic, and if you get more hassle from FI take it up with Eon as it is they who appointed FI, and at least you know their web site works

E.ON_Company_Representative

Hi westv,

Once we clear a balance or resolve an issue that changes a debt balance on an account, any DCA following up a debt will be notified and in turn they should then update their records to either cancel the debt follow up or to amend the amount.

DCA usually receive a batch of information on a weekly basis and amend the details, because of the transfer of information and the time required to update the details, it can often be 5-7 days after a debt issue is corrected or cancelled.

I’d ignore FI for 7 after the issue was sorted with E.ON and if you still receive contact from them, get in touch with E.ON regarding this. We can contact the DCA to investigate and resolve the issue.

Brian

westv

Many thanks for the reply Brian.

I generally get good service from E.on and I'm happy to have been a customer for over 15 years.

One thing that does annoy me is despite E.on making a mess up (the bill was for a property that I wasn't even living in at the time it accrued, E.on's records should have shown I was actually living elsewhere at the time and the first I heard about the alleged bill was when I got a call from FI) I haven't really got any sort of apology from them.

E.ON_Company_Representative

Hi westv,

I expect the agent you have been dealing with to have offered an apology for the mistakes that have been made, I’m sorry that this hasn’t happened I’m also sorry that you experienced a level of service that is unsatisfactory.

If you’re still disappointed by this you could always either re contact the agent dealing with the case and raise this point or alternatively complain to us via the complaints procedure.

Brian

westv

Here's an update on the situation.
I received a letter dated 3rd August from Bryan Carter Solicitors so I then rang E.on again. Spoke to a helpful person there who apologised and said that the debtor account hadn't been reconstructed (I think that's what he said anyway) and that this had now been done. He also said that that should be the end of it.
Today I received another letter from FI which said that this was the "final opportunity" to pay or they would "instruct solicitors to issue a claim". I'm going to ignore this as, if they did try to "recommend to their client" then I would hope that E.on would tell them not to be such drongos.

E.ON_Company_Representative

Hi westv,

I’m really sorry, this seems to have been going on for quite some time now. I am sure the information you have received will not be followed up with any action. However I would recommend giving us a call on our complaints line to get this resolved once and for all. It seems strange that you are still receiving follow up from Frederickson Int. Getting confirmation from us may give you that piece of mind you’re after.

Thanks

Brian

westv

I rang E,.on as suggested and they say it's all sorted. However I got another letter from Bryan Carter about 2 weeks after (dated 2/9/10) saying

"This matter will be referred for court proceedings to be issued in 10 days if payment is not received at our office by that date"

I've ignored the above. Is there any point in considering my own legal proceedings against BC?

Premier_2

westv wrote: »

...I've ignored the above. Is there any point in considering my own legal proceedings against BC?

Probably not. On what basis do you think you would have any valid legal claim against BC?

It's also never a good idea to ignore demands for money. Go back to the supplier, tell them what has happened and get them to provide you confirmation in writing that you do not owe any money in connection with your account.

westv

Premier wrote: »

Probably not. On what basis do you think you would have any valid legal claim against BC?

Harassment??

Premier wrote: »

It's also never a good idea to ignore demands for money. Go back to the supplier, tell them what has happened and get them to provide you confirmation in writing that you do not owe any money in connection with your account.

As you will read from earlier in the thread I have spoken to E.on several times and got confirmation by email from them back in June/July.