Can I cancel CPW contract due to poor network coverage?

coluian

Hi all,

I got an HTC Desire on Orange Pay Monthly through Carphone Warehouse on 19th July.

I have little or no coverage on Orange at my address, although all other networks are fine. I have been told there are no network issues at my location so I have to assume Im just unlucky. As a result I am stuck in a 2 year contract with a mobile I cant use at home.

My question is this: Can I cancel this contract, and if so do I do it through Carphone Warehouse or Orange?

Any advice will be welcome

Thanks,

gjchester

coluian wrote: »

Hi all,

I got an HTC Desire on Orange Pay Monthly through Carphone Warehouse on 19th July.

I have little or no coverage on Orange at my address, although all other networks are fine. I have been told there are no network issues at my location so I have to assume Im just unlucky. As a result I am stuck in a 2 year contract with a mobile I cant use at home.

My question is this: Can I cancel this contract, and if so do I do it through Carphone Warehouse or Orange?

Any advice will be welcome

Thanks,

Unfortunatly if you bought in store then no you are stuck with it

If you specifically stated it had to work at your home address then you may have some slight hope. However if you have a signal in your front Garden but not in the house then no, no mobile company guarantees coverage indoors.

If you bought online you may be able to return it under the distance selling rules within 14 days but would need to contact them ASAP to start the process off.

coluian

Thanks for your reply. I did get it online so will try to use the distance selling. I dont hold out a lot of hope though.

Thanks again, wish me luck!:)

Elmly

your best off contacting orange they will do diagnostic checks etc then they will give you authorisation to exchange it so when u go back to cpw they will have to exchange it!

hope this helps

coluian

Thanks again for the additional comment. Sadly for me, when I contact Orange, they got me to turn my 3g off to see if that helped. I did manage to send a text when I was on the phone to them, although about a minute after the call I lost all signal again, and this constantly happens. Becuase I sent a text, that constitutes acceptance of the contract, so Im stuck with it.

Thanks all the same,

d123

gjchester wrote: »

If you bought online you may be able to return it under the distance selling rules within 14 days but would need to contact them ASAP to start the process off.

Just to clarify, the Distance Selling Regulations allow the item to returned within 7 working days.

MissKeith

Where do you live if you don't mind me asking? In Scotland, Wales and Northern Ireland they're trialing a 14 day return for no network coverage but as I work in England, I don't know the specifics of how this will work yet. You *should* be able to return if you live in those areas but I make no promises! They've not rolled it out in England yet and because the phone has been used, you've voided the DSR. I'd just try to appeal to CPWs better nature but if they try to tell you to take it back to store, don't bother because they won't return out of policy, even with Oranges/Head Offices authorisation.

Hope that helps.

MissKeith

:A

d123 wrote: »

Just to clarify, the Distance Selling Regulations allow the item to returned within 7 working days.

Carphone extend this to 14 days, FYI.

tinfoilhat_2

Goods have to be fit for the purpose they were bought, and they plainly aren't.

I'd kick a55 about this.

Edit: just noticed I've been here for 2 years and this is my 2nd post!

spiro

tinfoilhat wrote: »

Goods have to be fit for the purpose they were bought, and they plainly aren't.

I'd kick a55 about this.

Edit: just noticed I've been here for 2 years and this is my 2nd post!

The goods are fit for purpose if you can make and receive calls, it you cant when you are in a specific location this does not constitute 'not fit for purpose' in terms of the handset. There has been lots of the news recently about allowing people 2 weeks to see if the phone works for them, not sure this will ever become law.

DarkConvict

I agree, the goods are fine, the phone works.

The problem is if you are in an out of coverage area, the service is still been provided in the coverage area, but you are outside it. Then you are stuck. The operator is doing what they agreed to, to provide a service in a coverage area.