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moshi monsters £20.00 fee when only had one month selected
haribo1234
Posts: 3 Newbie
I have just received a solicitors letter from spratt endicott to advise me that because I hadn't paid £4.95 to Moshi Monsters kids safe web site. I have been charged £20.00. Has anyone else had any issues?
As far as I'm concerned it was only ever for one month and I never signed into a credit agreement. How is it legal to charge £20.00...
I have emailed them both, no reply as yet and when I phoned the solicitors she said it's in the t's and C's it's not I've checked
As far as I'm concerned it was only ever for one month and I never signed into a credit agreement. How is it legal to charge £20.00...
I have emailed them both, no reply as yet and when I phoned the solicitors she said it's in the t's and C's it's not I've checked
0
Comments
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it auto renews unless you cancel
http://www.moshimonsters.com/membership/terms
All one month and six month Moshimonsters.com membership packages purchased online at Moshimonsters.com automatically renew to ensure uninterrupted service.
Twelve month Moshimonsters.com membership packages purchased prior to Tuesday 8th December 2009 automatically renew to ensure uninterrupted service. Twelve month Moshimonsters.com membership packages purchased after this date will not automatically renew.Ex forum ambassador
Long term forum member0 -
But I have been charged a £20.00 late payment fee, surely that can't be legal or justified by any legal body?0
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Heard back from Moshi Monsters, turns out it is Click and Buy who have applied the charge not them. Not what it says on the solicitors letter!!
Click and buy have sent me straight to a solicitor without the courtesy of sending me a letter first. The fees have been dropped now and I have been sent an apology by Moshi Monsters. I will be forwarding my complaint onto Click and Buy now to question their ethics.0 -
Just had a similar situation. I've received a solicitors letter from Spratt Endicott claiming for £29.90 for two Moshi Monster memberships for my girls. Not sure how it got to £29.90 from two £4.95 packages. Unlike other memberships this one gets the solicitors on you if you don't want it anymore but don't go through the whole cancellation procedure.0
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The £29.90 they charged you is 2* £4.95, plus a £20 solicitors letter.
Not that I think that is a reasonable approach for people to take- especially if they auto renew0 -
This thread was more than ONE YEAR OLD! :wall:0
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