Phone in for Repair - Told I would be charged for call Divert

supermonkey

Hi All,

Having to have the phone repaired due to a fault.

o2 have said they can divert calls for me but that I will be charged for this. My reply is that if a phone they provided is defective, the divert should be FOC.

It's not my fault that it is faulty!

MissKeith

Can't you just put your sim card into another phone? There should be no need for call divert.

iamcornholio

The phone and the contract for mobile services are normally separate.

supermonkey

MissKeith wrote: »

Can't you just put your sim card into another phone? There should be no need for call divert.

Yeah, This is what i'll have to do, but since i dont have another phone, the mrs will have to be phoneless and i'll divert her calls onto mine!

DUTR

supermonkey wrote: »

Yeah, This is what i'll have to do, but since i dont have another phone, the mrs will have to be phoneless and i'll divert her calls onto mine!

But now she will have to pay for the diverts

ehlo

Do you not have an old phone that you could've put the sim card in while it was being repaired?
If the phone is new (which it must be if you know for sure the problem wasn't caused by you?) then I would've demanded a replacement, not a repair

cardinalbiggles

iamcornholio wrote: »

The phone and the contract for mobile services are normally separate.

I dont know why people keep saying this.

If the phone is a major incentive to the contract, which it is, then its part of the contract, you wouldnt take the contract without the phone.

DUTR

cardinalbiggles wrote: »

I dont know why people keep saying this.

If the phone is a major incentive to the contract, which it is, then its part of the contract, you wouldnt take the contract without the phone.

To some it is , not everyone, I would sooner buy a phone sim free and run a sim only offer than be tied to any more than a 12 month contract, when is a free handset really free?

gjchester

cardinalbiggles wrote: »

I dont know why people keep saying this.

If the phone is a major incentive to the contract, which it is, then its part of the contract, you wouldnt take the contract without the phone.

Because thats how the phone contracts are written. One for the phone one for the airime side, remember one is for goods (the phone) the other for a service (the airtime and the ability to make a call, weather you use all your minutes/ texts or not)

Yes the phone is a inducement to buy the package, but legally the two contracts are seperate entities. It's written that was so that if the phone is broken/ lost / stolen then airtime agreement is still due as a service.

supermonkey

DUTR wrote: »

But now she will have to pay for the diverts

Yep - But I receive more calls so it will be cheaper that way!

No old phones , recycled a long time ago.

The phone is not brand new, but is elligible for free repair

supermonkey

Have arranged for a repair by Nokia. The phone is in my pocket, yet their repair status site states -
Product received
Your product has been received and is currently within Nokia’s repair network.