What would you do?

poppyjay

she left me a nurtral sp?
saying i sold as new when they had been used.The curtains i got new washed then tried them and i had got the wrong size i put all this in my listing so cant understand what the problem is.

custardy

poppyjay wrote: »

she left me a nurtral sp?
saying i sold as new when they had been used.The curtains i got new washed then tried them and i had got the wrong size i put all this in my listing so cant understand what the problem is.

just be aware.curtains that have been washed are not new IMO
if i select new in the item specifics then thats what i expect to find on my searches

cyberbob

poppyjay wrote: »

she left me a nurtral sp?
saying i sold as new when they had been used.The curtains i got new washed then tried them and i had got the wrong size i put all this in my listing so cant understand what the problem is.

custardy wrote: »

just be aware.curtains that have been washed are not new IMO
if i select new in the item specifics then thats what i expect to find on my searches

Totally agree washed curtains aren't new. I would have listed them as used then as you did explained in the listing that they had been washed but weren't hung. The neutral is a little harsh as you explained in your listing.

Just respond to the neutral saying a full refund was offered. It shouldn't effect any sales

poppyjay

I never put new in listing i said i washed and tried them .

custardy

poppyjay wrote: »

I never put new in listing i said i washed and tried them .

what was it listed under?

poppyjay

used as i had tried them up to my window after washing .She even said in one of her messages how lovely they were.

custardy

in the item specifics?

piratefairy

I would agree with above posters that the curtains wouldn't be considered "new" in my opinion, as they had been washed.
That said, if the listing specifics said used and the explanation given, I would definitely think the neutral was harsh on the buyer's part. Why did she think you had sold them as "new" if not described as that OP?
If I were you, I would leave a polite response to her fb to say that they were not sold as "new", unless otherwise.

poppyjay

hi i put used in items specifics thats why i cant understand what the problem is.

custardy

poppyjay wrote: »

hi i put used in items specifics thats why i cant understand what the problem is.

well in that case you have just got an eBay idiot