What would you do?

poppyjay

Hi just wondering if anyone can help.
I sold a item last week and posted.Buyer is saying item not like listing.
The listing was very true to item so i know there no problem with item.I offered a full refund and cost of postage if she posted back.
Got a email today saying she cant be bothered with that she will take a half refund and keep item!!!!!!!!!!!!!!!
I would rather have item back and use myself than let it go for that price is she trying it on ? what would you do?

Lube

two options

1. I would offer refund on return of goods
2. Keep item no refund

she could be trying it

adviceforall

I agree with the above...If you know the listing was correct I certainly wouldn't issue a part refund and pay pal don't issue part refunds either

cyberbob

She's after something for nothing. Just state again that you will give her a full refund on return.

If she does threaten you with bad feedback you will be able to get the FB removed. If she does leave a neg just respond in a calm way saying full refund was offered and customers wont get put off.

poppyjay

Thank you all she just seems to be after a half refund .In her email to me she said the item was lovely .
Will stick to what ive offered

GregtheHammer

She is trying it on, stick to your guns, full refund on return of item, none if she keeps it

hermum

Remind her that she will need to post back with online tracking, & that recorded rarely tracks to delivery, to cover herself,. The cost may deter the chancing chav.

amcluesent

Just be aware that she could deliberately damage the item, then claim a SNAD

Crowqueen

amcluesent wrote: »

Just be aware that she could deliberately damage the item, then claim a SNAD

She would have to send the item back though, which is just what she wants to avoid. If she tries it she'll get a nasty surprise, but OP will either get item back or Paypal will close case in their favour.

OP offered her a refund on return and got nowhere.

poppyjay

thank you all.Got a great email from her today.The item was a pair of curtains she sent a email saying"ive already hung curtains so will leave it at that" how funny trying in on all along and just gave herself away.
Just waiting for the neg now

soolin

poppyjay wrote: »

thank you all.Got a great email from her today.The item was a pair of curtains she sent a email saying"ive already hung curtains so will leave it at that" how funny trying in on all along and just gave herself away.
Just waiting for the neg now

You might not get one, a buyer needs to be careful about leaving negs as it warns other sellers that she is a problem. I have banned several buyers purely because I happened to notice they bought similar items to my business stock and always left poor feedback.