Grrrr Orange - loyalty discount

ShaneUK

A little annoyed with Orange.

I have just had my first bill since upgrading to the iPhone, and my existing loyalty discount seems to have vanished

When I was looking at upgrading, I was assured on more than one occasion that my existing loyalty discount (10%) would remain – that I had it for life. However, as I was going for an iPhone, I wouldn't get the next tier of discount (15%).

I was also assured this in the shop when I upgraded.

However – looking at my online bill today, there is no sign of it.

Not very happy now!

Also i have recently noticed that i am being charged for itemised billing. They never used to charge me for this, and it appears they just snuck this in at some point.

teamcullen

The Orange shop can't do an upgrade and keep the 10% loyalty discount on, they never have been able to.

The upgrade would've had to have been done over the telephone.

DarkConvict

Itemised billing has been chargeable for quite some time, it was free for me for a while but then i go charged so stopped it.

No idea about the upgrade loyalty though.

ShaneUK

teamcullen wrote: »

The Orange shop can't do an upgrade and keep the 10% loyalty discount on, they never have been able to.

The upgrade would've had to have been done over the telephone.

But when I upgraded last time around 15 months ago) (the first time as only been with Orange around three years) I upgraded in the shop.

ShaneUK

Are Orange TOTAL numpties?!

I have filled in an online feedback form on their website, and it has come back into my emails as "undeliverable". The email address it states it is trying is [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL]

Is this Oranges way of getting out of accepting emails!!