Never be 20 minutes late returning hire car

stoneman

As the title suggests. I hired a car for 1 day from Dollar at Las Vegas picking the car up at 17:00 on the Thursday. The hire was booked via Europcar at the inclusive price of £18, very good deal I must add for only one days hire. Well, I returned the car at 17:20 the next day and had it booked in. I made sure there were no extras like trying to charge for damage or under filling the gas back up, and away we went.
This month I see a charge on my CC for $98 from Dollar. I queried this with them and it turns out that because I returned the car "Late" IE 20 minutes beyond the 24 hours, they have charges me the full fare for a 1 day hire including all the bells and whistles.
Now because I belong to their loyalty club and hire from them quite a bit, I contacted the supervisor at Vegas and got the charge scrubbed, but beware, I only got this because I threatened to never book with them again, and I see less fortunate souls not getting such preferential treatment.