Welcome Finance Underwriter Aviva

shamrock7

Hi all,
I am wondering if anyone has had any success stories by proceeding to complain about the underwriter through the FOS.
My claim against Welcome Finance has been with the FOS for 12 months and is currently with an adjudicator awaiting the outcome. The claim is now against Aviva the underwriter of the loan which was taken out in Feb 2003. Any stories welcome, good or bad!

di3004

Hi Shamrock

I am still waiting - mine have been with the FOS since about Oct 2009, I did receive a letter last week and they are continuing their investigations with the insurer (Hamilton), so up to now, nothing more to tell.
Fingers crossed to us all in the same situation.;)

payless

Doubt Aviva underwrites the loan, but may underwrite the PII.

Would have thought they are not responsible for the distribuoon ( ie sale) but rather if you had a complaint on the product or claim.. or are they saying WElcome were only acting on behalf of Aviva for the sale... I can't see this myself but who knows

magpiecottage

There are two possibilities - either Welcome were agents for Norwich Union (as it was in 2003) and so Aviva has to answer the complaint

or

Welcome is getting out of it by saying it was sold before general insurance was regulated and it never subscribed to the General Insurance Standards Council's code of practice. If that is the case then Norwich Union (which did subscribe to it) breached the code by dealing with an intermediary who did not - and if it had not done so you would not have lost out, so there is a causal link between its breach and your loss.

shamrock7

Hi Thanks All,
It was the PPI that was underwritten by them and some dodgy medical insurance where all the boxes were ticked by the advisor.
It was Norwich Union, now Aviva. All the reasons for the mis-sell are correct as went over it in detail with FOS at start of investigation. It's good to know others with this sort of claim upheld and will be interesting to see the outcome. I'm not too hopeful as it's quite new:cool:

dexstroyer_2

Hi All,

Since my loan was started on 20/08/2001 and was settled on 23/12/2003 I have recently sent welcome a final letter asking for a decision within 10 days so as to avoid legal proceedings :rotfl:

Whilst I wait for a reply to this is there a way to find out when and who was the underwriter for the dates above so I can try the FOS again?

Also I've read something about the fact that if it is AVIVA and that they did subscribe to the guidelines; with this can the whole loan be "VOIDABLE"???? or is this just a dream.............:beer:

DeX

dunstonh

Also I've read something about the fact that if it is AVIVA and that they did subscribe to the guidelines; with this can the whole loan be "VOIDABLE"???? or is this just a dream.............

No. That is a scam claims company myth. Most of the claims companies that made those sorts of claims have gone under (taking up front money with them) and no genuine claims company would make such claims today. However, you still do get some dodgy ones cold calling on that basis still.

Silver-Cat

Reading this has reminded me of a case of someone I was helping and I've just re-read the document we used to keep a record.
It was for a HP welcome car finance and 3 yrs into the loan they wanted a settlement figure so they could replace the car and pay of the loan in full. There were no defaults.
After months of trying to get a statement that made sense with explanations as there were loads of wierd charges we sent a SAR request and with it found nothing on the insurance which was GAP.
We tried to find out more about GAP as apparantly it hadn't been requested as covered by his workplace on some sort of work policy (no idea what) so no insurance was needed.

We kept asking for details, things like schedule of notice, policy details, how calculated and found after speaking to Norwich Union direct that it was a quote they gave Welcome but that it was not taken out as a Norwich Union policy despite his paperwork saying it was.

In the end we linked it back to a Welcome Office in Swansea, I think it was called Progressive Finance? which turned out to belong to Wellcome so if that was correct then Welcome were providing they own incurance themselves and then adding interest on top? Very very odd and we never got to the bottom of it as Welcome refused to answer the letter of questions sent.

We've also got it in writing from a telephone conversation record that despite FSA calling it a complaint, Welcome HQ stated to the local branch not to deal with it as a complaint! Idiots...