Can I make a complaint?

rupertsmum

I will not move, why should I?

We have aked them to be quieter on numerous occasions and in fact we have at times got on quite well with him.

My whole point in posting this question is not to continue a vendetta against our neighbours as I accept that we have to live next to each other and we will do our best to ignore them; instead it is about the way the area manager has conducted his handling of this complaint. In the first instance I asked about mediation - ignored, I asked what their complaint was - ignored. When we mentioned to him that we are very good neighbours and in fact he would be lucky to have neighbours like us, his reply was 'well I don't have neighbours, I live in a big house surrounded by an acre of land'. I have no idea, nor do I care whether this is true or note, but I do think it is entirely inappropriate. Another little gem was when my husband said to him 'You know I'm not the sort of person to fight', he replied 'well Peter Sutcliffe (the Yourkshire Ripper), was okay until one day he flipped. Again I really don't think this is the sort of comment that someone in his position should be making!

rupertsmum

he said it out in the garden with a raised voice. I repeat, 'why should we move?' I am most definitely not a defeatist.

They were in their bedroom and he stood under it and just to the left at the edge of our garden.

Fang_3

rupertsmum wrote: »

I will not move, why should I?

We have aked them to be quieter on numerous occasions and in fact we have at times got on quite well with him.

My whole point in posting this question is not to continue a vendetta against our neighbours as I accept that we have to live next to each other and we will do our best to ignore them; instead it is about the way the area manager has conducted his handling of this complaint. In the first instance I asked about mediation - ignored, I asked what their complaint was - ignored. When we mentioned to him that we are very good neighbours and in fact he would be lucky to have neighbours like us, his reply was 'well I don't have neighbours, I live in a big house surrounded by an acre of land'. I have no idea, nor do I care whether this is true or note, but I do think it is entirely inappropriate. Another little gem was when my husband said to him 'You know I'm not the sort of person to fight', he replied 'well Peter Sutcliffe (the Yourkshire Ripper), was okay until one day he flipped. Again I really don't think this is the sort of comment that someone in his position should be making!

Do you have proof that he's said any of this? I'm not disputing that it happened, but if you complain to the MD or whatever a HA has, then they will look at this objectively so you need to get all the documentation that you can get your hands on to prove what you say.

You have to understand that to them, you could come across as tenants who complain a lot and have caused an incident to happen and have been told to get out, but are now complaining about the Area Manager in retaliation.

There is nothing stopping the HA from getting rid of you, but if you want to stay then you have to fight the battle on their terms and not your own because at the moment they are holding all the cards and you will lose your home.

Fang_3

rupertsmum wrote: »

he said it out in the garden with a raised voice. I repeat, 'why should we move?' I am most definitely not a defeatist.

They were in their bedroom and he stood under it and just to the left at the edge of our garden.

Because you're clearly not very happy there if you are being forced to complain every two minutes. As it stands now, you'll have to move because you're being told to. That's the downside to renting.

rupertsmum

We don't complain every two minutes. This has happened about six times in almost four years.

We don't have proof but the basis of my complaint about the manager would be that he hasn't handled the complaint properly. I'm aware that without proof it is a case of 'I said, he said'.

I am not stupid, far from it and therefore I am getting rather bored with this backward & forwards with you.

Good night & have a nice weekend.