o2 14 day cancellation charge?

wewe

I'm in need of a little assistance, I bought a sim only simplicity 12 month contract for £15 pm with the quidco deal it would have worked out be £6.66 P/M but the order didn't track through quidco so I decided to cancel the contract within the 14 days.

I didn't use the sim and I've been charged £16.50 via direct debit is this correct?

Thanks!

Oscar_The_Grouch

Err... No. If you didn't activate the sim and you cancelled the contract correctly, you should not be charged because you have not used any service. Here's the relevant part of the contract and a clicky to the terms and conditions:

11 Important – Consumer Customers your right to change your mind

11.1 Unless otherwise stated, if you are a Consumer Customer and purchased your Service directly from us (rather than one of our distributors), in addition to any other rights you have, you may cancel this Agreement up to 14 days after the date on which you receive your SIM Card (the “Change Your Mind Period“) as long as you give us notice within this 14 day period either by returning to any O2 retail store or by calling Customer Services. You must also return any Handset that was supplied to you on the basis that you agreed to enter into this Agreement, undamaged, with proof of purchase, in the original packaging and complete with all the original parts, within the Change Your Mind Period either to any O2 retail store, or via our returns procedure if you did not purchase in an O2 retail store (call Customer Services for details of our returns procedure). You may use your SIM Card in your Mobile Phone to connect to the Network during this period, but you will be required to pay for the cost of any usage you make such as calls, texts or data, including roaming or other usage that my take longer to be billed.
11.2 If you cancel this Service Agreement, any Equipment Agreement that we entered into with you at the same time for the supply of a Handset which was agreed on the basis of you entering into this Agreement, will also be cancelled. We will bear the cost of returning the Handset with all original parts and the original packaging as long as you follow our returns procedure (call Customer Services for more details). If you do not return the Handset, we may charge you the costs that we incur in collecting it, which may be substantial. You must make the Handset available for collection on our request. If you paid any money for the Handset, we will refund that money to you when we receive the Handset back from you (other than our costs if we have to

recover the handset from you).

wewe

Thanks a lot!