Leaving orange early

Christina1982

It did it with my old handset too
Last night I was sitting and i had 3 bars then no bars and didn't even move the handset its the covereage I've reported it to orange and got nowhere will still get full price from recylce store place as does work.
I understand what people are saying but i think its bad i know what the business world is like
going to speak to phones4u and carphonewarehouse want the best deal i can get - now just need to look for insuarance!

drbesty

Its not the coverage, its the phone, the phone is well known for its problems with picking up signal, try updating the software on the phone this may help

Christina1982

drbesty wrote: »

Its not the coverage, its the phone, the phone is well known for its problems with picking up signal, try updating the software on the phone this may help

I have checked that every week for a year and if anything its got worse!
Have reported it to orange loads of times (not since last year as was sick of getting nowhere) and got nowhere they say they cant see a fault and I can honestly say its not right - I may be blonde but it is honestly not right

Last year when I was phoning orange up a lot I would phone when I had 3 bars not move and then i'd loose reception which was good as orange realised what problems i was having but it didn't help

drbesty

If your coverage problems started when you got the phone, then its the phone, not the coverage, you can test this by putting your sim into a different model of phone. If you've had at least 4 handsets as you say then you should ask for either a brand new replacement (which probably won't make much difference), or a different model

Christina1982

Yeh I know but I got nowhere hense why I am leaving orange but thanks for your help
I am tempted to see if they'd give me a diff handset until my contract ends in dec but i doubt it

lozzaman

Christina - is there any T-Mobile coverage where you are? It may be that you can force roam on to there, once the roaming gets up and running. It is due this summer.

vicki83

after many dramas with orange i decided i wanted to leave- at the end of may this year i was told it would cost £150 to buy out the rest of my contract which ends in november but then someone told me about the iphone 4 coming out so i decided to wait. A friend of a friend works at o2 and told me today they can get me an iphone as the stores only sell them to existing customers so i phoned orange to say i wanted to leave and they told me today that it would now cost £190! i questioned how it could go up to buy out the rest of the contract when its nearly 2 months since i phoned and the rude person i was speaking to couldnt give me any reason at all so looks like i am stuck with them till November now....on another note the white iphone will be out then!

Christina1982

vicki83 wrote: »

after many dramas with orange i decided i wanted to leave- at the end of may this year i was told it would cost £150 to buy out the rest of my contract which ends in november but then someone told me about the iphone 4 coming out so i decided to wait. A friend of a friend works at o2 and told me today they can get me an iphone as the stores only sell them to existing customers so i phoned orange to say i wanted to leave and they told me today that it would now cost £190! i questioned how it could go up to buy out the rest of the contract when its nearly 2 months since i phoned and the rude person i was speaking to couldnt give me any reason at all so looks like i am stuck with them till November now....on another note the white iphone will be out then!

I'm tempted to wait to see if the problems with the iphone sort themselves out. Orange has gone down in customer service levels the past 2 years, I nearly changed last year and I wish I had.
The cost goes down daily, try emailing [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]
Let me know how you get on

vicki83

Christina1982 wrote: »

I'm tempted to wait to see if the problems with the iphone sort themselves out. Orange has gone down in customer service levels the past 2 years, I nearly changed last year and I wish I had.
The cost goes down daily, try emailing [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]
Let me know how you get on

i never had any problems with them before but since i renewed my contract 15 months ago and took out mobile broadband they have got worse each time i have contacted them! I have sent an email but am not expecting a reply

BigJohn38

Christina1982 wrote: »

Hi
Can anyone help?
Brief problem is I want out of contract that is due to end in December.
I have been with Orange since 2002 contract and 2 years pay as you go before that. I have never had any problems with service/coverage etc until a year ago when I last upgraded to Sony W995 reported the faults continually until september until I gave up (had about 4 handsets in the first 2 months of contract)
Phoned up today to enquire about leaving early and its going to cost £85.20 I think this is appalling especially after the length I have been with Orange, I few years ago I didn't upgrade for 6 months which if it counted would make it square but I was advised today that it doesn't.
Is there anything that I can do? I have no faults with the customer service that orange provides (until today the guy was dull, unfriendly very unlike orange)
Have since found out that I can sell my phone to a mobile recycle place for £75 so that would help

I have had a similar problem with vodafone, and after getting nowhere with customer services, I emailed the CEO and his office phoned up immediately, and all credit to them they have let me cancel my contract which had 18 months to run for free... All I had to do was give back my iphone
http://www.connectotel.com/marcus/ceoemail.html

This link gives the ceo emails for most companies, including orange.... Nothing to lose by trying