Orange Help Please

Ihateiceland

Hey,

I recently got a Samsung phone on contract with orange. When i got it home i have no WiFi signal and no 3G signal. I contacted the call centre and they told me to go into the store where i got the contract. I have been to the store and they say that they cannot refund/exchange or even swap the phone for the same model.

Considering I got the phone less than a week ago do i not have some sort of 'cooling off' period?

I have looked online and apparently i have Excellent coverage for 3G in my area so I can only consider it to be a phone fault!

Any ideas what i can do?

Cheers babes x

Jon_01

There's no cooling off period for anything bought in store. You only get that for things bought online or over the phone where you can't see what you're getting.

Do you get a 3g signal outside ?
Will the wifi work any where ? or does your router need a password ?

Ihateiceland

Well !!!! me up my !!!! hole!

drbesty

I'd take what any online coverage checker says with a pinch of salt, phone Orange and ask about the 3g signal in the area and whether there are any masts down/degraded. Do you get 3g signal anywhere? Does it work outdoors?

Ihateiceland

Nope doesnt work anywhere babe xoxo

Jon_01

Have you showed them in the store that the phone won't work ?

Seems odd that they won't do anything if they can see that it doesn't work at all ? You may not have a cooling off period by you do have consumer rights and anything you buy must be 'fit for purpose', and a phone that won't make calls isn't. . .

Ihateiceland

I feel robbed! of my monies! I feel like someone has raped my children