3 refusing to accept cancelation

stoneman

I had a broadband dongle with 3 for £7.50 for about 18 months decided that I really didn't use it anymore so phoned up their cancellation line on May the 3rd. to cancel, giving 30 days notice. I was on hold for about 5 minutes, then got through and said i wanted to cancel, first the guy tried to get me to go anything but, when he realised that all I wanted to do was cancel he said that he had to put me on hold to sort something out. He was away for a good 5 minutes then someone from sales picked up my call. they said that the call must have been misrouted and that they couldn't deal with it and I would have to phone the other number back. I said that I thought that this was just a ploy and refused to phone back citing that I had already given the cancellation notice and hung up. I canceled my DD and sent them a cheque for the £7.50 for the next 30 days also informing them that I had canceled.
I then got a bill a month later for my continued contract but this time they have now mysteriously upped my £7.50 a month to £11.50, so now I had a bill for £19.00. I wrote back on June 20Th again stating that I had canceled and would not be paying the bill. i then got a call on June 23rd. from a lady saying that I had to call the cancellation number and my contract was still active. I told her where to go and hung up. I then received a letter from customer services saying that they were really sorry that I hadn't been able to cancel my contract because I needed to give 30 days notice and had to phone a special number. I sent a recorded letter back on the 30Th of June again saying that I wouldn't be paying the bill as I had canceled on the 3rd. of May (something they agree on, but they say the cancellation wasn't completed). I have today received a bill for this month and the total has gone up to £30 with £7.50 credit for the cheque I sent them. This is doing my head in, and I know where it is heading. My wife had the same problem with Orange about 5 years ago and her bill racked up to over £100 with threats from debt collection agencies. Eventually they realised she wasn't going to pay and put a marker against her credit rating for the unpaid debt and she hasn't been able to get credit since.

mrnomoneybags

I think as you said with your wifes one, this will go on and on. Phone them up explain whats happened and come to some sort of agreement. If you dont then you'll either end up with a bad credit mark or in court. not worth it imo

stoneman

They have now accepted that I tried to cancel in May and have canceled any invoices due.