Moorcroft are lying thread- (post #35, they've conceeded haha... but I'm not done!)

josephine82

Hi Hannah

I would do what pepe2008 suggested- write to Moorcroft and ask them for a detail statement of all the charges.

I would also write to Orange and request details of all the notes on the account- your stories don't match and if you did an upgrade in a store (doesn't matter if it was orange or not) then it will be clear from the notes.

I would also look at your original paperwork when you first took the contract out to see if it was 12 or 18 months.

Its likely the £140 'contract charge' is actually an upgrade fee- do you have your first bill after you upgraded? Do you have the receipt and the paperwork for the upgrade that you did in store?

Lots of questions- but worth going through this to get an accurate picture of what actually happened!

Good luck!

Hannah_10

Yesssssssssssssss

The Bas*rds ARE lying!!! Caught them!!! :j:beer::T:D

Orange have confirmed at 9.10am this morning that the account was passed to Moorcroft who are acting on behalf of Orange and that Moorcroft haven't bought the debt.

Orange also confirmed that the amount of the debt is £399.65 Not that it was, that it IS.

Oh Moorcroft, you are such very fair targets for this morning's rage at the world, I am much cheered by this fact! :j:beer: :T:D

Hannah_10

Dear Sir/Madam,

Re: Orange Personal Communications

I write in reply to your last letter dated 1st July 2010, (postmarked 9th July and received yesterday, Monday 12th July).

Regrettably you have not provided me with full details of the breakdown of the debt which you allege that I owe. I require:

• A copy of the final account breakdown from Orange Personal Communications detailing the breakdown of charges from which the alleged debt is comprised.
• A copy of the original contract from Orange clearly displaying the terms and conditions under which any charges would be imposed.
• A full and detailed justification of the £140 “account charges” noted in the last sentence of the second paragraph of the above mentioned letter.

I would also seek to remind Moorcroft that you are not legally entitled to make any further charges on this account without my authority, which you do not have, have never had and will not be granted.

Yours Faithfully.

I love MSE :money::A:cool:

KingElvis

Go girl, bunch of f**king parasites.

I wonder how many people just pay these "account charges" just to be rid of these reptiles?

Hannah_10

josephine82 wrote: »

I would also write to Orange and request details of all the notes on the account- your stories don't match

josephine82 wrote: »

Its likely the £140 'contract charge' is actually an upgrade fee- do you have your first bill after you upgraded? Do you have the receipt and the paperwork for the upgrade that you did in store?

Will write to Orange now. Have probably still got all the original paperwork (it goes into a big file I never look in), but a Subject Access Request can't do any harm eh.

At a guess without dragging the paperwork out right this second I'd say it's not likely to be an upgrade fee, I wouldn't have gone for it. That said, until I dig out the paperwork I stand to be corrected. Although, this morning's phone call to Orange does rather leave me of the belief that it's not a mistake at all and Moorcroft are plain lying scumbags. (Who will soon be in lots of OFT-type trouble they richly deserve! :j).

SAR first, then paperwork hunt. Back in a mo.

Hannah_10

Ok, well overdue for the update.

On 20th July I sent Orange a letter requesting a final account breakdown, a copy of the original contract clearly displaying the terms and conditions under which charges would be imposed and, critically. ..

A full and detailed justification of the £140 “account charges” noted in the last sentence of the second paragraph of the letter dated 1st July 2010 from Moorcroft Debt Recovery Limited, acting on your behalf.

It was sent in the same post as the above letter to Moorcroft.

So far I have had no response in writing from either, however Moorcroft have taken to pestering me by phone. Because they are shtts. So I have taken out caller display and answerphone and choose to refuse. I am quite looking forward to adding thm to the list of barred numbers.

In the mean time, I am watching this space for further letters. This one WILL be going to the OFT.

RJP33

Good for you and exactly right, do not answer their phone calls whatever you do!

I had one where a debt got wrongly passed to a 'collection' company and they tried to add £200 and played it off like it was part of the debt. Cut them out completely and settled with the company instead.

DarkConvict

I agree. At most orange can add cancellation charges, which really is just the amount still owed.

If you settle with orange directly, there is no amount moorcroft can collect nor attempt to charge you for. As you never agreed to pay for their services.

Hannah_10

DarkConvict wrote: »

If you settle with orange directly, there is no amount moorcroft can collect nor attempt to charge you for. As you never agreed to pay for their services.

I know, that's what I'm hoping for. By the time it's been through one DCA and passed back perhaps that'll reduce what they'll take in F&F too.

I really am itching for a reply now, there's not a lot Orange or Moorcroft can say that the OFT's gonna like. In the immortal words of Hannibal "I love it when a plan comes together".

spursfan14

You have nothing to worry about.;) According to the OFT guidelines, Moorcroft can not add charges as a penalty for non payment, other than to cover the real costs of collections activity. If they try to break the rules report them!!

Best of luck!