How do I complain about VF misselling data usage?

ruggedtoast

I have two recently acquired HTC Desires on 24 month contracts through Vodafone. One was an upgrade and the other I ported over my number from Orange (which I now bitterly regret).

All the sales people told me the data bundle would be "unlimited" which meant 1 Gigabyte with a fair use policy. Over this you get a letter.

Getting confirmation of this was a nightmare. They never sent any letters to my house, my online account didnt work and still is partly broken.

Their customer support is a nightmare. Everyone you speak to tells you different things, is based in a different country and has no access to eachothers databases.

It transpires, apparently, that what I have ended up with is

Phone 1) 1 Gigabyte of internet with a hard cap
Phone 2) 500 mb with a soft cap

I'm banging my head against a brick wall with them trying to get them to confirm what happens if these limits are breached. Now I just think I've been missold and want to complain.

How can I best proceed complaining about this? And what can I expect? I presume VF will never give me the internet package that was sold to me.

ruggedtoast

OK someone from VF just called me and my mounting anger has subsided a bit as he was quite helpful.

He's offered to

a) Change both phones to the 1 Gig limit with a hard cap. After this its £5 for another 500 meg.
b) Change both phones to the 500 MB FUP. With the usual vagueness about what happens when you go over.

Phone a will definitely be using more than 500 meg month on month, but probably not more than a Gig. (my wife has a long commute so hammers it on the train)

Phone b, I'm not really sure.

So I'm not really sure what to choose. They both seem pretty unsatisfactory to be honest.

parallax_20

Go with the 1GB, should cover your usage. If you opt for the 500MB FUP and you go over...you'll get a couple of warnings and then they start charging from then on, therefore effectively a 500MB hard limit. Its better to have the initial bigger buffer so there's less chance of you going over in the first place. Thats what I would pick out of the two options.

ruggedtoast

Thanks, thats what I was sort of gravitating to.

Its annoying because I was told 1 gig with an fup. Which would have been about right as I think 750 meg to 1.5gig is about right for data usage in a month. So I wanted plans where we wouldnt have to watch the data counter all the time.

The FUP is bewildering as well. Some people report using 4GB a month without a peep from VF. Others get a text message to call customer servives as soon as they hit 500 meg.

The guy said I could leave it as long as I like to decide but it would only be if the data product still existed. i.e. if VF rescind the 1 gig and put everyone on a 500meg hard cap, which seems quite likely, I would have no other alternative.