hotel charges after guest has left

hcb42

It would generally be in the ts and cs but most hotels leave a wrapper on the robe stating if you want to buy it, it is £35 or whatever. This is no different than taking a whisky from the minibar, you take it, you pay for it.

tellustuff

the thread has no meaning once you talk about morals and subjective things such as this. My original question was quite specific about what unattended charges can be made to your credit card after check-out. The answer turned out to be only charges agreed to by contact between retailer and customer. Therefore since the hotel did not have any reference in their t&c's that charges many be deducted after checkout and beyond those already agreed to for bed and board they broke the law by deciding to make their own arbitrary charge using stored credit card details. The credit card issuer reversed the unauthorised charge.

But its not the same as your room was accessible only to you; the supermarket shelves are accessible to everyone in the store that day. This means the items in the room are temporarily given into your care; breakages and missing items are chargeable; its not your property after all.

one might ask then how anything ever gets stolen or goes missing from a hotel room? The point in this case was the charge was made after checkout. I certainly no longer had access to this room although the hotel staff certainly did. The further question would be how the inventory is carried out anyway, because there certainly is a margin here for human error. Whether in how the inventory was carried, the figures stored and transfered and errors in alocating lost items to th wrong room. If you happy allowing hotels to make arbitrary charges after checkout that may be subject to human error or actual theft AFTER you left, then good luck to you. Personally im not happy about that.

chubb3g114

And what about insurance companies, who, after you have bought one years cover will charge your card for another year without your permission if you do not write and tell them not to?


chubb3g114

tellustuff

no you will find you agreed to a recurring charge when you signed/agreed i believe, they just hide it very well. t&c's.
Also as you point out, you can cancel the recurrence.

halibut2209

That's not the same at all

heretolearn_2

When we stayed at a hotel a couple of years ago in the room service menu there was also a page of 'gifts to buy' that could be added to your bill. They were the items in the room like the bathrobes, the iron, the kettle, the pillows, the bedcover, the curtains, the towels, the clothes hangers, the ironing board, the suitcase stand etc etc, but all quite highly priced. We puzzled over this for a few minutes (why would you want to buy an iron from your hotel as a gift???) then twigged that this was their way of warning you that if you nicked anything you'd be charged for it.

Whatever it is they think you nicked, if you didn't, then I'd query it nicely and say that you hadn't removed the item and you believe you've been invoiced in error. If you did nick it, pay up.

chubb3g114

tellustuff wrote: »

no you will find you agreed to a recurring charge when you signed/agreed i believe, they just hide it very well. t&c's.
Also as you point out, you can cancel the recurrence.

And it would be the same if I had payed by cheque would it?

bod1467

No, because that is an individual transaction. A cheque does not infer Direct Debit-style permissions to the person receiving the cheque.

meer53

Check the T & C's, most hotels these days advise that when checking in, the swipe of your CC allows them to debit you with any amounts which are deemed valid after you have checked out. Thats why they do it. Same with Car Hire companies.