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Toothfairy Finance

edited 11 July 2010 at 11:55AM in Debt-Free Wannabe
72 replies 24.5K views
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  • Tooth Fairy Finance are a joke, or they would be if they didn't 'harass' people so much, their IT systems are completely flawed. I believe they are running this so called Company in a deliberate attempt to make the extortionate fees from people allegedly 'defaulting'.


    In my case in the course of writing a series of articles on Payday Loan Companies, I paid their extension fee to the loan on the day it was due,
    (showing at that time a total of £544 being owed) their system accepted the payment (£72) and then within 3 days I started receiving notifications from NDR (Northern Debt Recovery) saying the account was in default. I logged in to find the loan amount had escalated from 400 + Charges of £144 (less the £72 paid 3 days earlier to extend it) up to £904!


    I immediately contacted them on their email contact address. This email
    address is also erroneous as it merely bounces with an autoresponder message saying you have to use their contact form. I then filled out the contact form as an existing customer only to be told by their woefully inadequate IT system that I was not recognised as an existing customer.


    I then filled out the new customer enquiry form and sent my complaint via that. This was eventually answered 3 days later, but none of my points were acknowledged and when I logged in again the alleged debt was still at a vastly escalated level i.e £904 - £72 = £832 as opposed to £472 - £544 which is what it should have been. I have taken screen shots (off their website of all my transactions) and copies of all communications with this 'Shower of a Company'. I will continue to make extension payments of £72 every 14 days until they get their act together. They are threatening Bailiffs and County Court Action which I would welcome. I am genuinely looking forward to receiving and defending any County Court Summons they choose to issue. I am copying all my correspondence with them to over 60 local and national
    newspapers and every blog, consumer program and website that mentions them. Of the 14 Companies I have used for my articles these rate as the worst with regards to business ethics! My advice to anyone using them is phone your bank and tell them you have 'lost' your debit card to prevent them attempting to clear your account out. I had set up an account specifically for the purposes of writing the Payday Loan articles and feed the account with only the monies needed to service the loans whilst I document the procedures used by the various Companies. By phoning the anti-fraud department at the bank I have obtained details of the various attempts that some of the Companies have tried to extract monies on the wrong dates (well before the due date) or amounts other than that agreed. To summarise Tooth Fairy Finance AVOID AT ALL COSTS!
  • I have paid £72 to extend my loan but toothfairy are now asking for the whole £544. I have been trying to send them an email with no luck. Anyone got any ideas
  • I have paid £72 to extend my loan but toothfairy are now asking for the whole £544. I have been trying to send them an email with no luck. Anyone got any ideas
    Have you considered writing to them at all, with an envelope and stamp?
  • reason2reason2 Forumite
    362 posts
    i went to trading standards about toothfairy.

    i was sent emails saying they were reporting me to the police for fraud.

    i was threatened and harrassed and bullied

    trading standards have previously taken action against them and set out clear regulations for them to follow which they breached.

    i ended up being awarded £1000 off my balance

    keep complaining because they will be shut down eventually
  • TheTrashTheTrash Forumite
    11 posts
    After trying for a loan(which I didn't get) it seems my contact details have been handed around the payday lenders/sub prime lenders etc. Have received 3 dept recovery letters from Toothfairy saying i'm defaulting on a payday loan which I have no idea about. I'm in no need of one and have never heard of Toothfairy until these letters. Have tried calling them but getting the rubbish phone system. Should I just ignore it?
  • ffacoffipawbffacoffipawb Forumite
    3.6K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    Apples2 wrote: »
    Have you considered writing to them at all, with an envelope and stamp?

    Or a note underneath your pillow when you go to bed?

    Seriously, what a stupid name for a company. Almost as bad as Cash Lady.
  • JuicyJesusJuicyJesus Forumite
    3.8K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭✭
    Or a note underneath your pillow when you go to bed?

    Seriously, what a stupid name for a company. Almost as bad as Cash Lady.

    Stupid names for payday loan companies are a given. "Payday Pig" for example is an interesting one.
    urs sinserly,
    ~~joosy jeezus~~
  • Cor Blimey, there are some silly names about.
  • The NDR have sent 2 emails asking to contact them to sort out a payment plan. I have sent 3 emails back telling them I can't phone because our phone is playing up BUT THEY JUST DON'T ANSWER any ideas
  • The NDR have sent 2 emails asking to contact them to sort out a payment plan. I have sent 3 emails back telling them I can't phone because our phone is playing up BUT THEY JUST DON'T ANSWER any ideas

    phonebox.jpg
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