BT Vision Early Cancel

itconor

Hi All just need a bit of advice here. i bought BT Vision a week and a half ago

to this day it has not worked as such i have told them to cancel it as it is entirely useless

They are utterly refusing to cancel it

i quoted The Consumer Protection (Distance Selling) Regulations 2000 to them stating of the 7 day cooling of period of activation of service.

since my service was never activated i told them i wanted it removed and canceled to which they refuse doing so without charging me excessive amounts of money. the fact is i dont want the service because it has never worked what can i do here?

macman

You have to give them the opportunity to get it working for you. What exactly is the problem with it?

itconor

Id have imaged that over as week is opportunity enough

i get a V04 regardless of what i try to watch on demand.

you see now its got to the point of reader were apparently this is pretty common and even if they do fix it, it will happen again so id rather not had to deal or pay for a service that doesnt work

xbrenx

itconor wrote: »

Id have imaged that over as week is opportunity enough

i get a V04 regardless of what i try to watch on demand.

you see now its got to the point of reader were apparently this is pretty common and even if they do fix it, it will happen again so id rather not had to deal or pay for a service that doesnt work

And again in English please?

Browntoa

from the BT online problem solver

You need a minimum broadband 'downstream' speed of 2Mb (2016 Kbps) to use the On Demand service.

Here's how to find your broadband speed if you have a BT Home Hub 1.0 or 1.5:

1. Open a new Internet browser window and type in 192.168.1.254, or http://api.home
2. On the page that comes up, look for the term 'Downstream'.
3. The downstream speed will be shown to the right in Kbps

then

Using the computer connected to the same line as your Vision service, visit www.speedtester.bt.com (opens in new window) and enter your phone number. Bear in mind that you can only run a test on this site once every three hours. It takes a few minutes as it tests both your download and upload speeds.

Find out how fast your broadband is

The test result you're interested in is the "Best Effort Test", next to "Actual IP throughput achieved during the test".
The speed test you did just now in the previous step was for your connection rate downstream. The connection rate downstream is the maximum data speed your phone line can support, in kilobits per second (Kbps). Note that 1Mb is equal to 1024Kb. Your connection rate is mainly decided by how far away you live from the exchange. If your connection rate has been dropping there's either problems with BT's network or your home phone wiring.
However, your throughput speed, which is the actual rate that your computer can download web pages, depends on the speed of your computer, speed of website servers, and how many people are using the Internet at the same time.
Please write down your test results. You need a minimum throughput speed of 1750 Kbps to use the On Demand service.

Browntoa

If you've not done so already, you can try rebooting your BT Home Hub and Vision+ box. It's important to follow each step carefully:

1. Turn off the power to the Hub (or disconnect the power supply).
2. Switch off the socket that the Vision+ box power cord is connected to.
3. Wait for ten seconds and then reconnect power to the Hub.
4. Allow up to two minutes for the Hub to reboot and reconnect. A solid broadband Internet light will come on if the reboot and reconnection have been successful.
5. Switch on the socket that the Vision+ box power cord is connected to.
6. The "Starting Please Wait" screen should appear

You can now retry the On Demand title that didn't work.

Browntoa

you may get a pass on the speed tester but fail the download speeds as your internal extension wiring is poor or there are not ADSL splitters on EVERY phone socket

how many of the above tests have you done ??

itconor

the internal wiring is fine im a system admin by trade and im on bt infinity so i currently have 40meg down which is reaching the box ive restarted it all many times internal is fine its something BT are doing

BT_company_representative

Hi Itconor

I'm sorry to read you wish to cancel this service, as the other poster has stated this can't happen unless there has been an opportunity to fix it first.

I can have this looked at for you just drop me an email to the address in my public profile.

Thanks

Stuart