Avoiding Chargebacks - what steps to take

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The thing with using Paypal is that they will probably not protect you against chargebacks despite their seller protection policy and their claims that they will.
This is inspite of you having sent to a UK confirmed address by Special delivery with proof of delivery.
There have been several cases where this has happened.
If a buyer initiates a chargeback through his credit card company then Paypal will take this money out of your account. If you have already removed the funds then Paypal will just put the account into negative. Therefore you will not have be able to use Paypal again until you raise your account balance back to zero.
Fighting this charge back require you to fax numerous documents, which Paypal will claim they never recieved numerous times and to write numerous letters, which Paypal will also claim they have never received.
Having said this however I have successfully sold many things via Payapl and have never had a chargeback but be aware that they can happen!

dougk_2

TBH I tend to avoid BIN's - partly because it takes the fun out of bidding!

After all the reason why lots of people use ebay is to get a bargain and part of the attraction is having a "gamble".

The most important thing to do is to write the description in a way that attracts people and that answers any questions they are likely to have. I always go for "friendly" well described items with pictures that have obviously been taken by a standard camera rather than promotional pictures etc.

If you don't use PayPal then lots of people don't bid so your auction never ends up so high. I have tried it with two identical items listed on the same day ending 10 mins apart. The one with paypal went for double the other one!

rose28454

I sell a lot on E-Bay and have a good feedback score. However although PayPal is good for receiving immediate funds they seem to always find in favour of the buyer( even though it is the seller who pays the fees). I have a problem with someone in the USA who I sold some eye cream to. I advertised it as a sample( 5ml size ) and even said it was good to try before buying the full size product. However I used the photo of the full sized one from the manufacturer's web site. The customer bought it for £7.50 and I sent it to the USA. Last week I received an e-mail from PayPal saying that the customer was asking for a refund as it was not significantly as described.
I immediately e-mailed my customer and asked why she had not simply e-mailed me for a refund ( which I would have given ) and I received a couple of quite rude messages back saying I had misled her. It is apparent she only looked at the picture and did not read the listing as she also did not know I was in the UK. She also refused to return it to me but wants her money back. I have now replied that if she wants a refund she must return the item or id not she can go through PayPal.
We shall just see which way PayPal decides. If I lose the money then so be it!