vodafone change of mind policy

a_mckenzie

hey all. looking for some advice.
iv just started a 2 year contract with vodafone and got the nokia n900 phone. basically i dont like it and would rather have an i phone. but according to vodafone, because i baught it from a shop rather than online that i cannot return it. this was on saturday 3rd. does the 7 day cooling off period not apply to this?

thanks

bubblesmoney

i dont think the 7day cooling period applies for instore purchase.

try asking IF they will take the return in exchange for a restocking fee, if that fee is reasonable and acceptable for both the parties involved in the contract, if they dont agree then you are stuck with it for 2years.

330d

As above, the 7 day cooling period does not apply for instore purchases, only the web or ordering over the phone.

boo_star

Unfortunately there is no cooling off period for contracts made in a high street shop. Only for online, phone or in your home (think energy supplier door salesmen.)

You could try an work with them and compromise, but they are not under any obligation to do anything.