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Orange Advice Please!!!!
amines2058
Posts: 16 Forumite
in Mobiles
Please can someone give me advice regarding the situation I am in with Orange. I have had my account charges messed up for the past 2 and a half months and seem no nearer to a resolution.
Mid April of this year I called orange to change my tariff from Racoon 35 to Dolphin 35 to take advantage of the free 500mb internet.
Unknown to me the CS rep actually changed my account to Dolphin 25, so at my next billing date I had £45 pound of call charges on top of my line rental. I called CS, they apologised, told me that it would be recalculated at next billing date, and put me to the correct tariff. I advised them that I did not have the funds to cover this amount and they advised me to recall the direct debit at the billing date and let the recalculation sort it out, the following month.
The following month came, and surprise, surprise the recalculation had not been made and again there was another £45 of extra call charges. I called CS again expressed my disappointment in this, and was told recalculation would now occur at following biling date 1 month later, I was also advised that no direct debits would be taken from my account until this was resolved. As of today (7 days after last call) £154 was taken from my account to cover the 2 months charges, I called my bank to recall the DD, and was also informed that this DD had taken me over my limit and accrued charges. I have since spoken to Orange who have again apologised, and said that they will refund the DD charges when recieved.
All I want is to straighten my account settle all the correct charges, but this does not seem to be happening, even following 15 calls to various supervisors and CS agents over the space of 10 weeks. Roll on November when my contract is up!!
Mid April of this year I called orange to change my tariff from Racoon 35 to Dolphin 35 to take advantage of the free 500mb internet.
Unknown to me the CS rep actually changed my account to Dolphin 25, so at my next billing date I had £45 pound of call charges on top of my line rental. I called CS, they apologised, told me that it would be recalculated at next billing date, and put me to the correct tariff. I advised them that I did not have the funds to cover this amount and they advised me to recall the direct debit at the billing date and let the recalculation sort it out, the following month.
The following month came, and surprise, surprise the recalculation had not been made and again there was another £45 of extra call charges. I called CS again expressed my disappointment in this, and was told recalculation would now occur at following biling date 1 month later, I was also advised that no direct debits would be taken from my account until this was resolved. As of today (7 days after last call) £154 was taken from my account to cover the 2 months charges, I called my bank to recall the DD, and was also informed that this DD had taken me over my limit and accrued charges. I have since spoken to Orange who have again apologised, and said that they will refund the DD charges when recieved.
All I want is to straighten my account settle all the correct charges, but this does not seem to be happening, even following 15 calls to various supervisors and CS agents over the space of 10 weeks. Roll on November when my contract is up!!
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Comments
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OK now am really narked, after speaking to them last night, and them agreeing to refund my DD charges, they have now put a block on my online account due to unpaid bills. Can anyone help me in escalating this further , as I am going around in circles talking to CS.:mad:0
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