Comet no refund no exchange just repair!

adam.mt

Gunarysarge wrote: »

Not at all. Simply hardware fail. The harddrive was a seagate 250gb they are not that good a drive in my opinion. I tried to recover the drive but it had to many bad sectors again this is common with seagate drives. I replaced it with a samsung 320gb drive. As for viruses we all use avast full product and even if one did get through I have software to deal with it.

Bolded text - no it's not, else it would be featured prominently in the IT press and Seagate would have issued a PR statement and replacement policy.

You were simply unlucky, hard drives do fail (all makes), no product is consistently manufactured 100% of the time 100% fault free.

Gunarysarge wrote: »

You would think so but NO! They say that if you have used the item then it has to go back to the manufacturer for assessment and repair. I also spoke to a lad outside the store who said he had an Ipod that was 3days old when the headphone jack developed a fault ie. he only got sound to the right ear bud. Would they give him a refund or exchange? NO! they insisted it had to be sent to apple for repair. Infact the only people I have spoken to that have got a refund or exchange are people that have purchased small items that are under £100 like kettles etc.

This would seem to be a different issue and should be raised as such, it does not relate directly to YOUR case. I'd recommend starting a new thread if you wish to pursue that angle (and if true, it's definitely worth raising as it's shockingly bad!)


As has been mentioned a number of times your expectation was too high. Your laptop was 7 months old, bought from a high-street retailer. You have no legal right to a refund (or even exchange) on first fault (just like a car, as you say you used to be in the motor trade). And it's considered unreasonable to expect a repair there and then (or even within a couple of days) as being a high-street retailer they don't have the facilities. If you require such a level of warranty then you should have purchased from a store that claims to offer such or purchased an insurance policy that would cater appropriately.

Since the service level doesn't meet your needs (same/next day repair) you're subject to relying on the retailers good will and it trying to expedite the repair. We don't know whether Comet tried to do such or not (arranging a courier and the return process may take a couple of days for all we know of Comet's internal polices) and it's under no obligation to do so; neglecting the fact of if it's even able to do such - 21 days may be the best quotable time they can do (ie. time they tell a customer so not to disappoint with a false promise).

I know Comet get a lot of criticism for poor customer support and much of it is justified, however in this case it is not. If Comet had failed to fix your laptop within the 21 days then you might have a case, otherwise you don't.

From your tale, Comet has acted exactly the way most other retailers do, plain and simple.

I suggest you please vent elsewhere, you're in the wrong forum.