Orange increased line rental without informing me!

lmr110579

:mad: I have recently been going through some finances and found that orange have increased my mobile phone line rental by £10 per month, by cancelling my customer loyalty when I upgraded. Although I changed my phone from a LG Viewty to the basic standard Nokia, I would consider this a downgrade! I was in receipt of 2x £5 loyalty, both of which I have been getting for over 2 years. When I upgraded, I simply wanted to change my phone, I asked for the same deal. Had they informed me this would negated my loyalty I would not have bothered, and bought the handset!:mad:

Can I do anything about this, I do anything about this!

Please help me!:(:(:(

Guys_Dad

You don't say when you upgraded, so that could be a factor. However, you should ask them to check the records for what you agreed to when you upgraded. There may be a recording still on file.

I would take the position that you simply wanted to continue with what you had - including loyalty discount - and get a new, basic phone.

Unless they have a record showing that you agreed to something else, then it's your word against theirs.

But if you upgraded 6 months or more ago and have done nothing until now, it doesn't help your case.

Kingsd316

Any loyalty bonus is only for the length of the contract, if you upgrade then you lose it and you should try to Negotiate a new loyalty discount, and if you dont upgrade you still lose it