urgent help needed on gas leak and bill?

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Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative

8 July 2010 at 10:49AM
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Hi glenandemm

I'm really sorry you received such unsatisfactory responses when you contacted us about your gas leak.

As several others have posted, gas leaks within a property are not the responsibility of the supplier and we wouldn't generally consider reducing bills as a consequence. The agents you spoke to should have made this clear.

As we failed to give you the correct information, I would ask for a payment arrangement to spread the bill over a more manageable period of time.

Again, I'm sorry the agents you dealt with didn't explain things more clearly. Give me a shout if you need any more info as will be happy to help.

Malc

“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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urgent help needed on gas leak and bill?

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